Family-owned and veteran-owned Brett/Robinson tells Orange Beach guests where to check in, how unit requests work, and what checkout includes.
Search available staysFamily-owned and veteran-owned Brett/Robinson Vacation Rentals is the company for these Orange Beach stays. We cover check-in, a unit request, in-house housekeeping and laundry, a local tip, and checkout. It is not a points balance.
Your confirmation email has the check-in place and time for the unit you booked. The reservation line is 1-800-211-7892. Deals for a return trip stay on the returning-guest page.
Brett/Robinson. Guest service is the stay itself: where you arrive, what you can ask about the unit, what housekeeping covers, and how you leave. It is not a loyalty score. Inventory is on the Orange Beach rentals and Orange Beach condos pages.
Phoenix properties use a staffed front desk. Other properties use the Gulf Shores office, with a late key stop at Island Winds East in Gulf Shores. Touchless check-in is on the check-in page for most guests who finish the online steps.
You can ask for a specific unit, or for height, bedding, or smoking status, when that request is possible. Condos do not include daily maid service. We operate in-house housekeeping and laundry.
Follow the departure steps for the unit you booked. At Phoenix Orange Beach, the stay includes a post-check-out cleaning, and extra cleaning can add a charge. Return metal keys to the front desk.
Phoenix properties have staffed front desks. Times and locations are on the check-in page. Other properties check in at the Brett/Robinson office, 3259 Gulf Shores Parkway (Highway 59), Gulf Shores. Late arrivals after 6 p.m. for properties other than Phoenix may pick up keys at Island Winds East in Gulf Shores. Island Winds East and Island Winds West have fully staffed front desks. That detail is also on the guest FAQ. Use the confirmation for your reservation. Call 1-800-211-7892 if the location is unclear.
Touchless check-in is available for most guests who complete the online pre-arrival steps, where keyless entry is offered. The primary renter, age 25 or older, must be present with a valid photo ID. Our main rental office is 3259 Gulf Shores Parkway, on the office locations page. There is no separate Orange Beach street address.
Arrival is 3:00, 4:00, or 5:00 p.m. and departure is 10:00 or 11:00 a.m., depending on the date range, with 5:00 p.m. arrival on January 1, February 1, and March 1. Times can vary by property, so your confirmation controls. Early check-ins are not possible because housekeeping needs the unit for the next arrival, and check-out times have no exceptions. Early check-in and late check-out are not guaranteed. Do not plan on either one.
Many guests return to a favorite unit, and a specific condo can be reserved if it is available. Maintenance or a sale can change that. Every effort is made to accommodate height, bedding type, and smoking or non-smoking when possible. Brett/Robinson may have to move the reservation because of an owner request, water damage, construction, or removal of the unit from the rental program. The rental policies list the refund and rate options if no like unit is available.
A condo does not include daily maid service, valet, bell service, or room service. We operate our own in-house housekeeping and laundry services and provide fresh linens. We do not publish a price or a way to order a mid-stay clean. Towels and bed linens are provided. Please do not take them to the beach. A starter supply of paper products, soap, and similar items is provided. After those items are used, you supply your own.
The building homeowners association sells parking passes. Purchase or pick up the pass at the Service Desk, or online, depending on the property. Limits vary by building and unit size. On-site parking is not available for RVs, buses, extended vans, or boat trailers. Read the rental policies before you arrive.
We offer insider tips on dining, attractions, and hidden gems along the Alabama Gulf Coast. Restaurant names are not listed in this section. Start with things to do and the area guide.
At Phoenix Orange Beach, the stay includes a post-check-out cleaning, as described on the Phoenix Orange Beach pre-arrival page: housekeepers strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge. Remove trash, place towels in the bathtub, and follow the checkout instructions or notify the Service Desk of departure so the unit can be prepared for the next guest. Those steps are written for Phoenix Orange Beach. Use the instructions for the unit you booked if you are in a different building.
Return keys to the front desk of the rental location. Lost keys result in a $50 re-key charge. That charge applies to buildings with metal keys. Keys packed in luggage may not be mailed back the next day.
A repeat trip and the direct-booking path are on a different page. We do not list a points program or an email-deal form here.
Returning guests on the Alabama Gulf CoastGuest-experience work for owners, and who manages for satisfaction, are owner questions. They are not the in-stay steps above.
Family-owned and veteran-owned Brett/Robinson Vacation Rentals. We handle check-in, unit requests, in-house housekeeping and laundry, local tips, and checkout. It is not a points program. Search Orange Beach rentals for a unit, then read the confirmation for that stay.
Phoenix properties have staffed front desks. Other properties check in at 3259 Gulf Shores Parkway, Gulf Shores. Late arrivals after 6 p.m. for non-Phoenix properties may pick up keys at Island Winds East in Gulf Shores. Island Winds West has a fully staffed front desk. Your confirmation is the location for your unit. Call 1-800-211-7892 if you need help.
Some properties have a 24-hour desk, but hours are not the same at every building. Do not assume your building has one. Use your confirmation and call 1-800-211-7892.
No. A condo does not include daily maid service. We operate in-house housekeeping and laundry and provide fresh linens. We do not list a price or a mid-stay order form. At Phoenix Orange Beach, the stay includes a post-check-out cleaning, and additional cleaning may cost extra.
Yes, if that condo is available. Maintenance or a sale can change it. We take height, bedding, and smoking requests when we can, and we may move you to another unit in the cases covered by our rental policies.
No. Repeat trips are on the returning-guest page. Guest service here covers the stay through checkout.
Search available Brett/Robinson stays, then use your confirmation for check-in. Follow the policies for the unit you booked.
Search available stays