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Terms & Conditions

Arrival Times

Please refer to your Confirmation for check-in location. The following check in/check out times apply:

  Check In  Check Out
01/01 - 03/01 03:00 PM 11:00AM
03/02 - 05/14 04:00 PM 10:00 AM
05/15 - 05/17 05:00 PM 10:00 AM
05/18 - 05/19 04:00 PM 10:00 AM
05/20 - 08/15 05:00 PM 10:00 AM
08/16 - 09/01 04:00 PM 10:00 AM
09/02 - 10/10 03:00 PM 11:00 AM
10/11 - 10/14 05:00 PM 11:00 AM
10/15 - 12/31 03:00 PM 11:00 AM

 

 

Minimum Age Requirement

No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in ejection of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.

 

Payment and Deposit Policy

This policy is in effect as of 06/01/2021.

 

Confirmation

Confirmation of your reservation will be emailed upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates and accommodations. 
 

Cancellation

This policy is in effect as of 06/01/2021.
Short Term Rentals: If reservation is cancelled 15 days or more prior to arrival, all monies will be refunded. If reservation is cancelled 14 or fewer days prior to arrival, the grand total of booking (rent, fees, and taxes) will be forfeited. There are no refunds for early departures or inclement weather.

Fall Monthlies: (Sep, Oct, & Nov): If the reservation is cancelled 31 days or more prior to arrival, all monies will be refunded. If the reservation is cancelled 30 or fewer days prior to arrival, the grand total of booking (rent, fees, and taxes) will be forfeited. There are no refunds for early departures or inclement weather.

Winter Monthlies: (Dec, Jan, Feb, Mar, & Apr): If the reservation is cancelled 61 days or more prior to arrival, all monies will be refunded. If the reservation is cancelled 60 or fewer days prior to arrival, the grand total of booking (rent, fees, and taxes) will be forfeited. There are no refunds for early departures or inclement weather.

 

Departure Cleaning

A departure cleaning/linen fee is charged once to each reservation. Pricing variations may apply for additional baths, bedrooms or larger homes and condominiums.
 

Monthly Rentals

Monthly rentals are available September through March. Not all rental properties accept monthly rentals. Early bookings are encouraged. A $250 cash, check, money order or credit card deposit is required to secure your reservation.
 

House Parties

House parties are not allowed! Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Management reserves the right to enter the rental property anytime to investigate disturbances, check occupancy and/or check for damages.

No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in removal of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.
 

Parking

All parking is limited and at some locations more restrictive than others. Parking is limited to paying guests only. One permit is provided for a 1-bedroom unit. Two permits are provided for a 2-bedroom or 3-bedroom property. Three parking permits are provided for our 4-bedroom condos, except Phoenix West II that only allows 2 parking passes for 3 & 4 bedroom units. Parking permits must be displayed at all times. You are subject to the parking regulations as set by the Homeowners Association. Parking charges are determined by the Homeowners Association and will vary. These fees are included in your grand total charges unless noted below and are subject to change. Brett/Robinson does not collect for parking charges at Phoenix V, Phoenix on the Bay II or Gulf Shores Surf and Racquet Club. There is no parking for RVs, busses, extend-a-van or boat trailers. Brett/Robinson does have some nearby off-site parking you may use, but you are required to call ahead for arrangements due to limited space.

Island Winds East Units: On-site parking is limited to one (1) parking pass per unit, regardless of size during Spring Break, mid-May through mid-August, Labor Day, and Shrimp Festival event. Subject to change.

Phoenix on the Bay II and Gulf Shores Surf & Racquet Club: All parking fees will be collected on-site upon arrival by a representative of the Homeowners Association. Subject to change.

Phoenix V: All parking fees will be collected on-site upon arrival by a representative of the Homeowners Association. (Note: Phoenix V only accepts credit or debit card payments.)

 

Smoke Free Properties

Phoenix East, Phoenix East II, Phoenix I, Phoenix II, Phoenix West II and Phoenix VI are smoke-free accommodations - except for designated outdoor smoking areas. Guests can request location information upon check-in. The non-smoking policies, which include e-cigarettes, apply to all common areas (i.e. pool decks, stairwells, etc.), inside condominium units and on balconies. For information about smoking policies at other buildings, please check with the front desk. If a smoking violation occurs in a non-smoking unit, the guest will be charged a $250 non-refundable cleaning fee.

Every property maintains a differing smoking policy. Be sure when you arrive to check your building’s requirements for smoking on-site and follow any regulations.

Wristbands

ALL guests and owners at the following buildings are required to wear wristbands while on the property.
Phoenix Gulf Shores: Required all year.
Phoenix West: Required Spring Break to Labor Day, and Fall Break season. (Subject to change.)
Phoenix West II: Required all year.
Phoenix X: Required all year.
Phoenix IX: Required during Mullet Toss and Fourth of July. (Subject to change.)
Phoenix V: Required Spring Break to Labor Day, and Fall Break season. (Subject to change.)
Phoenix on the Bay: Required Spring Break to Labor Day, and Fall Break season. (Subject to change.)

The number of wristbands given out are based on the sleep capacity of individual units. The first wristbands are issued at no charge, a fee may be charged for replacement wristbands and if the original is broken, it must be returned to be replaced at no charge.

Damages

Each guest will be financially responsible for damage done to the property, including its elevators, beyond normal wear and tear.  Any damages in the unit upon your arrival should be reported immediately to the front desk.

Linens

A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The start-up set of bath soap, toilet tissue and trash bags are not replenished.
 

For Sale

If a property is for sale, the owner reserves the right to have his property shown to prospective buyers at any time during your stay. Every effort will be made to schedule the showing at a convenient time for you during business hours, all 7 days of the week.

Furnishings

All vacation properties are individually owned and are decorated to suit the owner. Decor, style, and color will vary. Furnishings are subject to change without notice. Please do not transfer furnishings of any kind from one property to another. Loss of these items as well as damage to the unit or furnishings in excess of normal wear will be charged to you, the renter. If you require special appliances or equipment, please bring them with you.
 

Sofa Sleepers

Most condominiums offer sofa sleepers. We recommend they be used only by children.
 

Special Requests and unit changes/moves

Every effort will be made to accommodate special requests for height levels, bedding types and smoking or non-smoking properties when possible. Brett/Robinson could potentially be required to move your rental to a different unit due to owner requests, water damages, or removal of that unit from the Brett/Robinson rental program. Every effort will be made to move you to a like unit in the same property as originally booked, or in one of our many like properties. If there are no like units, you will be given the option to 1) cancel and receive a full refund, 2) receive a refund in difference in rate if a lower rate, or 3) pay the difference in rate if moved to a higher rate. 

Maintenance

Please report any malfunctioning equipment or damage as soon as possible to your check-in location. Every effort will be made to correct the situation as soon as possible. Repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental property.
 

Weather

Please go to www.weather.com to check local weather. Enter city: Gulf Shores, enter zip code: 36542
 

DURING YOUR STAY


Clean beaches

Effective Jan. 1, 2016, the cities of Gulf Shores and Orange Beach require the daily removal of all personal items from the beach —such as canopies, tents, chairs and umbrellas — to ensure the safety and cleanliness of our beaches and the protection of wildlife and natural habitats. According to ordinances in each city, any personal property left on the beach one hour after sunset will be removed and disposed of overnight. For more information on the "Leave Only Footprints" initiative, visit www.cleanisland.org.
 

Grilling

Fire department regulations prohibit the use of a grill on all decks, porches and balconies. Most rental properties have approved grills available for use at ground level.
 

Fireworks

Fireworks are prohibited at all rental properties! The use of fireworks on buildings, grounds or the beach is against city ordinances and the fire code. Use of fireworks will be reported to local authorities. Parents are responsible for supervising their children. Please leave your fireworks at home.
 

Telephone Service

Each property has a telephone for your convenience. Long distance calls must be made collect, or charged to your credit card or personal home phone.
 

Cribs and High Chairs

Cribs and high chairs may be rented through local furniture rental companies.
 

Inclement Weather

Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities, you will be given a refund for the unused portion of your rental period.
 

Agency Disclosure

Brett/Robinson serves as the agent and representative of all owners of condominium units and houses on its rental program, and is acting always, in and for the best interest of the owners.
 

Animals

Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in forfeiture of rent and removal of the guests. We will be happy to recommend local kennels. Please ask a reservationist when you call. 

Service Animals are allowed at Brett/Robinson Rentals. Service Animals are defined as dogs and, in some circumstances, miniature horses that are individually trained to do work or perform tasks for people with disabilities. Service animals do not include comfort animals or emotional support animals. Comfort animals and emotional support animals are not allowed at Brett/Robinson managed properties. As of September 1, 2019, there is a criminal penalty for those who misrepresent an animal as a service animal or an animal-in-training.

If you will have a Service Animal with you during your stay, we ask that they remain on a leash when outside of the condo and under their handler’s control at all times. The animal will be removed from the premises if it is out of control or it is not housebroken.

Errors

Every effort has been made to assure all descriptions are accurate, however Brett/Robinson is not responsible for changes in furnishings and equipment, or for printing errors. Rates and specials are subject to change without notice.
 

Use of Facilities

Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, the management company, nor the owner's association assume any liability for accidents or injuries.
 

Lost and Found

Although we are not responsible for personal items missing or left behind, we will attempt to locate and return them to you. Grocery, HBA and any type of liquids will not be returned. Items will be held for 30 days, then any unclaimed items will be donated to charity or discarded. 

CHECK OUT


Check out Procedures

Departure from the premises is required by or before the specified checkout time. Please make sure the kitchen is left clean with all dishes, pots, and pans washed and put back in the appropriate cabinets and trash is removed from your property. Trash chutes and/or trash receptacles are provided for your convenience at all our properties. At beach houses, you are responsible for removal of any litter on the grounds around the property.
Please set the thermostat temperature at 75 degrees F for summer and 65 degrees F for winter.
Our housekeepers will strip and remake the beds, replace linens, vacuum, dust, clean the bathrooms, and mop the kitchen floor. If additional cleaning is required, you will be charged.
Keys must be returned to your check-in location! Do not leave keys at the property! Unreturned or lost keys will result in the lock being changed at a cost to you of not less than $50.00.

NO EXCEPTIONS PLEASE