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Arrival Times

Please refer to your Confirmation for check-in location. The following check in/check out times apply:

Date Check In Check Out
01/02 - 02/28 3:00 PM 11:00 AM
03/02 - 08/31 4:00 PM 10:00 AM
09/01 - 10/07 3:00 PM 11:00 AM
10/08 - 10/13 5:00 PM 11:00 AM
10/14 - 12/31 3:00 PM 11:00 AM
** 01/01, 02/01 and 03/01 5:00 PM 11:00 AM

** - High Volume Check In Days

 

Minimum Age Requirement

No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Singles must be 25 years of age or older. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in ejection of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.

DEPOSIT POLICY

•    Bookings made within 30 days of arrival will pay in full the grand total of booking (rent, fees, and taxes) at the time of booking. 
•    Bookings made within 31 – 89 days of arrival will pay a $100 plus Tax non-refundable reservation fee and 25% of the full the grand total of booking (rent, fees, and taxes) at the time of booking. The balance will be automatically collected 30 days prior to arrival.
•    Bookings made more than 90 days before arrival will pay a $100 plus Tax non-refundable reservation fee at the time of booking. 25% of the full the grand total of booking (rent, fees, and taxes) will be automatically collected 90 days prior to arrival. The remaining balance will be automatically collected 30 days prior to arrival.
•    Fall monthly (28+ night) reservations are paid in full 30 days prior to arrival. Deposits on these rentals are similar to winter monthly deposit rules. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
•    Winter monthly (28+ night) reservations require the first month’s rent 60 days before arrival. This applies to reservations with $250 deposits. For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.
•    Visa, MasterCard, American Express, Discover and checks or money orders drawn from a U.S. bank are accepted. Payment schedules are subject to change.

•    Returned checks or declined echeck payments due to insufficient funds or cancelled transactions will result in an additional fee of $25 per transaction.

 

CANCELLATION POLICY

Short Term guest

•    The following policy applies to reservations made on or after December 20, 2023.
•    If the reservation is canceled within 30 days of arrival no refund will be provided.
•     If the reservation is canceled more than 30 days before arrival all monies except the $100 reservation fee will be refunded..
•    There are no refunds for early departures or inclement weather.


 Monthly Guest

 

•    The following policy applies to reservations made on or after December 20, 2023.
•    Fall Monthlies (Sep, Oct, & Nov): If the reservation is cancelled 31 days or more prior to arrival, all monies less a $100 cancellation fee will be refunded. If the reservation is cancelled 30 or fewer days prior to arrival, the grand total of booking (rent, fees, and taxes) will be forfeited. There are no refunds for early departures or inclement weather.
•    Winter Monthlies (Dec, Jan, Feb & Mar): If the reservation is cancelled 61 days or more prior to arrival, all monies less a $100 cancellation fee will be refunded. If the reservation is cancelled 60 or fewer days prior to arrival, the grand total of booking (rent, fees, and taxes) will be forfeited. There are no refunds for early departures or inclement weather.

 

Confirmation

Confirmation of your reservation will be emailed upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates and accommodations. 
 

Departure Cleaning

A departure cleaning/linen fee is charged once to each reservation. Pricing variations may apply for additional baths, bedrooms or larger homes and condominiums.
 

Monthly Rentals

Monthly rentals are available September through March. Not all rental properties accept monthly rentals. Early bookings are encouraged. A $250 deposit is required to secure your reservation.

House Parties

House parties are not allowed! Occupancy is strictly limited to the sleeping capacity of the condo or beach house. Maximum sleeping capacity is noted on your reservation. Management reserves the right to enter the rental property anytime to investigate disturbances, check occupancy and/or check for damages.

No condominium or beach house will be rented to vacationing students or young singles unless accompanied by a parent. Individuals must be 25 years of age or older, or married. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in removal of the unaccompanied youth and forfeiture of all payments. Any reservation made under false pretenses will result on forfeiture of advance payment and the party will not be permitted to check in.

 

PARKING

Please remember to purchase or pick up your parking pass at the Service Desk.

The Homeowners Association for each building manages and sells parking passes based on the number of bedrooms. One permit is allowed for a 1-bedroom unit. Two permits are allowed for properties with 2 or 3 bedrooms. Three parking permits are allowed for most 4-bedroom condos. Parking permits must be displayed at all times. On-site parking is not available for RVs, buses, extended vans or boat trailers. Brett/Robinson offers a limited amount of off-site parking you may use on a first come first served basis. Please check with the Service Desk staff at check-in for availability.

Phoenix on the Bay II, Phoenix V, Lighthouse, Gulf Shores Surf & Racquet Club, and Seaspray Perdido Key: All parking fees will be collected on-site upon arrival by a representative of the Homeowners Association. Subject to change. (Note: Phoenix V only accepts credit or debit card payments.)

Phoenix I, Phoenix II, Phoenix III, Phoenix IV, Phoenix VI, Phoenix VII, Phoenix VIII, Phoenix X, Phoenix West, Phoenix Gulf Towers, Phoenix Gulf Shores, Island Winds East, Island Winds West, Phoenix on the Bay, Phoenix East, and Phoenix East II: You will receive an email from VRPAccess with a registration link to register and purchase your parking passes online in advance of your arrival or you can visit the service desk when you check-in. NOTE: Island Winds East parking is limited to one (1) parking pass per unit (regardless of size) during Spring Break, mid-May through mid-August, Labor Day, and Shrimp Festival. Subject to change.

Plantation West: Plantation West now offers the convenience of purchasing parking passes online for the Resort Conference Centre. Guests can easily purchase parking passes for their vehicles on a daily basis through their website here.

The Oasis, formerly Phoenix West II: The Oasis, formerly Phoenix West II now offers the convenience of purchasing parking passes online. Guests can easily purchase parking passes for their vehicles on a daily basis through their website here. The Oasis (formerly Phoenix West II) allows 2 parking passes for 3- & 4-bedroom units.

 

Smoke Free Properties

All Brett/Robinson Rental Properties are smoke-free accommodations - except for designated outdoor smoking areas. The non-smoking policies, which include e-cigarettes, apply to all common areas (i.e. pool decks, stairwells, etc.), inside condominium units and on balconies. If a smoking violation occurs, guests will be ejected without refund and charged a $250 non-refundable cleaning fee. 

 

Wristbands

ALL guests and owners at the following buildings are required to wear wristbands while on the property.
Phoenix Gulf Shores: Required all year.
Phoenix West: Required all year.
Phoenix West II: Required all year. 
Phoenix I, II, III & IV: Required all year. 
Phoenix X: Required all year. 
Phoenix IX: Required during Mullet Toss and Fourth of July. (Subject to change.)
Phoenix V: Required all year. 
Phoenix on the Bay: Required Spring Break to Labor Day, and Fall Break season. (Subject to change.)

The number of wristbands given out are based on the sleep capacity of individual units. The first wristbands are issued at no charge, a fee may be charged for replacement wristbands and if the original is broken, it must be returned to be replaced at no charge.

Damages

Each guest will be financially responsible for damage done to the property, including its elevators, beyond normal wear and tear.  Any damages in the unit upon your arrival should be reported immediately to the front desk.

Linens

A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. The start-up set of bath soap, toilet tissue and trash bags are not replenished.
 

For Sale

If a property is for sale, the owner reserves the right to have his property shown to prospective buyers at any time during your stay. Every effort will be made to schedule the showing at a convenient time for you during business hours, all 7 days of the week.

Furnishings

All vacation properties are individually owned and are decorated to suit the owner. Decor, style, and color will vary. Furnishings are subject to change without notice. Please do not transfer furnishings of any kind from one property to another. Loss of these items as well as damage to the unit or furnishings in excess of normal wear will be charged to you, the renter. If you require special appliances or equipment, please bring them with you.
 

Sofa Sleepers

Most condominiums offer sofa sleepers. We recommend they be used only by children.
 

Special Requests and unit changes/moves

Every effort will be made to accommodate special requests for height levels, bedding types and smoking or non-smoking properties when possible. Brett/Robinson could potentially be required to move your rental to a different unit due to owner requests, water damages, construction, or removal of that unit from the Brett/Robinson rental program. Every effort will be made to move you to a like unit in the same property as originally booked, or in one of our many like properties. If there are no like units, you will be given the option to 1) cancel and receive a full refund, 2) receive a refund in difference in rate if a lower rate, or 3) pay the difference in rate if moved to a higher rate. 

Maintenance

Please report any malfunctioning equipment or damage as soon as possible to your check-in location. Every effort will be made to correct the situation as soon as possible. Repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental property.
 

Weather

Please go to www.weather.com to check local weather. Enter city: Gulf Shores, enter zip code: 36542
 

DURING YOUR STAY


Clean beaches

Effective Jan. 1, 2016, the cities of Gulf Shores and Orange Beach require the daily removal of all personal items from the beach —such as canopies, tents, chairs and umbrellas — to ensure the safety and cleanliness of our beaches and the protection of wildlife and natural habitats. According to ordinances in each city, any personal property left on the beach one hour after sunset will be removed and disposed of overnight. For more information on the "Leave Only Footprints" initiative, visit www.cleanisland.org.

Behavior

Please act accordingly and with respect to other vacationers. No profanity, loud music, lewdness, arguing or other such acts that will impact the pleasure, rest and relaxation of other guests by any members of your party. In accordance with Ordinances 54.21-23, these behaviors could result in the police being called, but also may include ejection and ending your vacation.

Beach Safety

Make sure you remain BEACH SAFE during your stay. We want the vacation memories you take home to be happy ones! Take a moment to look at VisitALBeaches.com/safety for more details.

Warning Flag System

Please be aware that there are no lifeguards on duty, and that it is your responsibility to know and follow the warning flag system. Neither Brett/Robinson, nor the Homeowner’s Association, are responsible for any injuries or potential drownings on the beaches in front of the properties. For more information please go to:  https://www.gulfshores.com/beach-water-activities/beaches/beach-flag-warning-system/

Parking Lot

Please be advised that neither Brett/Robinson, nor the Homeowners Association, are responsible for any damages or theft that your vehicle may incur while parked on the premise.

Grilling

Fire department regulations prohibit the use of a grill on all decks, porches and balconies. Most rental properties have approved grills available for use at ground level.

Balconies

We ask that you do not hang anything from balconies, this is to include towels, bathing suits and flags of any type. Please do not throw, pour or drop items from balconies such as food, drink, pocket change, or other. This will result in immediate ejection and ending your vacation.

Fireworks

Fireworks are prohibited at all rental properties! The use of fireworks on buildings, grounds or the beach is against city ordinances and the fire code. Use of fireworks will be reported to local authorities. Parents are responsible for supervising their children. Please leave your fireworks at home.
 

Telephone Service

Each property has a telephone for your convenience. Long distance calls must be made collect, or charged to your credit card or personal home phone.
 

Cribs and High Chairs

Cribs and high chairs may be rented through local furniture rental companies.
 

Inclement Weather

Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities, you will be given a refund for the unused portion of your rental period.
 

Agency Disclosure

Brett/Robinson serves as the agent and representative of all owners of condominium units and houses on its rental program, and is acting always, in and for the best interest of the owners.
 

Animals

Pets are not permitted in any rental unit. A pet, or evidence of a pet, will result in forfeiture of rent and removal of the guests. We will be happy to recommend local kennels. Please ask a reservationist when you call. 

Service Animals are allowed at Brett/Robinson Rentals. Service Animals are defined as dogs and, in some circumstances, miniature horses that are individually trained to do work or perform tasks for people with disabilities. Service animals do not include comfort animals or emotional support animals. Comfort animals and emotional support animals are not allowed at Brett/Robinson managed properties. As of September 1, 2019, there is a criminal penalty for those who misrepresent an animal as a service animal or an animal-in-training.

If you will have a Service Animal with you during your stay, we ask that they remain on a leash when outside of the condo and under their handler’s control at all times. The animal will be removed from the premises if it is out of control or it is not housebroken.

Errors

Every effort has been made to assure all descriptions are accurate, however Brett/Robinson is not responsible for changes in furnishings and equipment, or for printing errors. Rates and specials are subject to change without notice.
 

Use of Facilities

Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, the management company, nor the owner's association assume any liability for accidents or injuries.
 

Lost and Found

Although we are not responsible for personal items missing or left behind, we will attempt to locate and return them to you. Grocery, HBA and any type of liquids will not be returned. Items will be held for 30 days, then any unclaimed items will be donated to charity or discarded. 

 

CHECK OUT


Check out Procedures

Departure from the premises is required by or before the specified checkout time. At beach houses, you are responsible for removal of any litter on the grounds around the property.
Please set the thermostat temperature at 75 degrees F for summer and 65 degrees F for winter.
Our housekeepers will strip and remake the beds, replace linens, vacuum, dust, clean the bathrooms, and mop the kitchen floor. If additional cleaning is required, you will be charged.
Keys must be returned to your check-in location! Do not leave keys at the property! Unreturned or lost keys will result in the lock being changed at a cost to you of not less than $50.00.
NO EXCEPTIONS PLEASE

Communication

From time to time we may send out email and/or text messages to facilitate your stay, alerting you that products are available, to remind you about providing feedback, or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest.  By providing your phone number, you agree to receive text messages from Brett-Robinson. Message and data rates may apply. Message frequency varies. You can view our privacy policy by clicking here.