Orange Beach Rentals

Q: How does parking work at Brett/Robinson properties and where do I get passes?

Parking passes are managed by each building's HOA. 1 pass is allowed for 1BR, 2 for 2–3BR, and 3 for 4BR units. Some are sold on-site, others online or at check-in.

Q: What are Brett/Robinson's deposit and payment requirements?

Full payment is required within 30 days. Before that, a $199 non-refundable deposit is needed ($125 for non-peak). Monthly stays require a $250 deposit.

Q: What is Brett/Robinson's cancellation and change policy?

No refund within 30 days of arrival. Refunds before that are minus the deposit. Monthly stays require 60 days notice for a refund.

Q: Can I request specific units or bedding configurations?

Requests are honored when possible but not guaranteed. If a change is needed, comparable options or refunds are offered.

Q: Is there a minimum age requirement to rent a property?

Yes. Primary renters must be 25+ and remain onsite. Married couples under 25 must show ID. Violations may result in removal without refund.

Q: What should I know about beach safety during my stay?

No lifeguards are on duty. Observe the beach flag warning system: Double Red = closed, Red = high hazard, Yellow = medium, Green = calm, Purple = marine life.

Q: Are pets or service animals allowed in rental properties?

Pets and emotional support animals are not allowed. Service animals must be trained and controlled. Misrepresentation is illegal.

Question 1

How does parking work at Brett/Robinson properties and where do I get passes? ▼

Answer

Important Update: Since 2024, parking passes are purchased separately from reservations.

Parking Pass Basics

Passes managed by each building's HOA
1 pass (1BR), 2 passes (2–3BR), 3 passes (4BR)
No RV/bus/boat trailer parking available
Limited off-site parking (ask at check-in)

Where to Get Passes

Pay On-Site: Phoenix on the Bay II, Phoenix V, Lighthouse, Gulf Shores Surf & Racquet Club, Seaspray Perdido Key

Purchase Online/At Check-in: Most Phoenix properties (I–IV, VI–X), Island Winds, Orange Beach

Special Cases:

Question 2

What are Brett/Robinson's deposit and payment requirements? ▼

Answer

Standard Reservations

Within 30 days: Full payment required
More than 30 days: $199 non-refundable deposit ($125 non-peak)
Balance auto-charged 30 days prior

Monthly Stays

$250 deposit
First month due 60 days before arrival
Following months due monthly

Payments

Visa, MasterCard, Amex, Discover, Affirm, e-checks/checks/money orders. $25 fee for failed payments.

Question 3

What is Brett/Robinson's cancellation and change policy? ▼

Answer

Standard Reservations

Within 30 days: No refund
More than 30 days: Refund minus deposit
No refunds for early departures or weather
$50 change fee if more than 30 days out

Monthly Stays

Within 60 days: No refund
More than 60 days: Refund minus $100+tax fee

Phoenix All Suites Hotels

Within 7 days: No refund

Question 4

Can I request specific units or bedding configurations? ▼

Answer

We do our best to honor requests but cannot guarantee specific units.

If We Must Move You

We'll offer a comparable unit
Or a full refund
Or another property with credit applied

Question 5

Is there a minimum age requirement to rent a property? ▼

Answer

Yes: Primary renter must be 25+ and remain on site. Exceptions for married couples with ID. Violations = immediate removal with no refund.

Call 800-211-7892 for questions.

Question 6

What should I know about beach safety during my stay? ▼

Answer

No lifeguards on duty. Guests swim at their own risk.

Flag Warning System

Double Red: Water closed
Red: High hazard
Yellow: Medium hazard
Green: Calm
Purple: Marine life

View full beach warning guide

Question 7

Are pets or service animals allowed in rental properties? ▼

Answer

Pet Policy

Pets, comfort animals, or emotional support animals are not allowed.

Violations result in immediate removal with no refund. Ask about local kennels.

Service Animals

Recognized: Dogs or miniature horses trained for disability support
Must be leashed, housebroken, and under control
Misrepresentation is a crime

Orange Beach Rentals