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Orange Beach Alabama | Frequently Asked Questions

In Orange Beach, Alabama and elsewhere, Brett/Robinson offers a wide selection of Gulf Shores condos along the Gulf Coast. Take a look and see for yourself why we are the premiere vacation company in Alabama. Choose from the list below for answers to frequently asked questions

Check-In/Check-Out

Do I have to arrive on a Saturday?

Some large condos and houses do require a Saturday arrival during the high season but most locations will allow for any day arrival and departure.

When can I check-in?

Check in/ check out times vary throughout the year. Please click here to view our check in / check out times for your arrival date.

Can I ask for specific room assignments and other special requests?

Many of our guests stay with us year after year. Certain units become their "favorite home away from home.” We will reserve specific condo units, if available; however, sometimes maintenance problems do occur or a condominium is sold.  At hotels, all room assignments are made at the time of check-in.

Do you offer handicap rooms?

The public areas in all buildings offer wheelchair access. We offer fully handicap accessible condos only at Phoenix All Suites and Phoenix All Suites West Hotel. Please tell your reservation agent when making your reservation of any physical limitations you or your guests may have.

Will someone be available to carry my luggage?

Unlike hotels, valets are not available to transport luggage and personal belongings. Carts are provided at each location for a "lighter" check-in and check-out. Please return carts to the lobby when they are no longer needed. Carts can cause severe damage to a condominium hallway. Please do not take the carts inside the rental unit.

When do I check-out?

Check out times vary throughout the year. Please click here to view our check  out times for your departure date.

Where do I turn in the unit key?

Return the keys to the front desk of your rental location. Lost keys result in a $50 re-key charge. For security purposes, keys packed in luggage or bags may not be returned via express mail the next day.

What do I need when I check-in?

An adult age 25 years or older, who made the reservation, is required to check-in at the front desk and must present a valid driver's license as proof of age. Most of our Phoenix properties have fully staffed front desks and all other guests must check-in at the Brett/Robinson Corporate Office's front desk located at 3259 Gulf Shores Parkway (Hwy. 59) in Gulf Shores. Please call 800-211-7892 should you have any questions about your check in location.

Can I check in early or check out late?

Activity is brisk at the buildings and early check-ins are not possible.  Also, there are no exceptions to check-out times. Our housekeeping staff needs time to prepare for the next arrival.

Can I pay when I check in?

 A deposit of 25% of the grand total of booking (rent, fees, and taxes) is charged at time of booking. The remainder of the balance is automatically charged to the card on file 21 days prior to check-in.
*** Bookings made within 21 days of arrival are charged the grand total of booking (rent, fees, and taxes) at time of booking.
*** Fall monthly (28+ night) reservations are paid in full 30 days prior to arrival. Deposits on these rentals are similar to Winter monthly deposit rules.
*** For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.Winter monthly (28+ night) reservations require the first month’s rent 60 days before arrival. This applies to reservations with $250 deposits.
*** For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.Visa, MasterCard, American Express, Discover and checks or money orders drawn from a U.S. bank are accepted.
*** Payment schedules are subject to change."

Where do I check in?

Our Phoenix properties and Island Winds East and West have fully staffed front desks and all other guests must check-in at the Brett/Robinson office front desk at 3259 Gulf Shores Parkway (Hwy. 59) in Gulf Shores. Late arrivals (after 11 PM) for properties other than Phoenix may pick up their keys at Island Winds East in Gulf Shores. If necessary, arrangements to settle your charges the following day, will be made at that time.

Miscellaneous

Can I use my credit card?

Yes, Brett/Robinson will accept Mastercard, Visa, Discover, and American Express.

How does renting a condo differ from renting a hotel room?

An individual unit is more spacious than a hotel or motel room. You will have a fully equipped kitchen in addition to a sitting area. Most of the condos have washers and dryers, additional bedrooms and many complexes offer extra amenities, outdoor grills and hot tubs. You will not have valet parking, bell service, daily maid service, or room service in a condo.

Is there a minimum night stay?

 Each property has differing minimum stay requirements. Call our reservation department at 800-211-7892 for more information.

When is the balance for my reservation due?

 A deposit of 25% of the grand total of booking (rent, fees, and taxes) is charged at time of booking. The remainder of the balance is automatically charged to the card on file 21 days prior to check-in.
*** Bookings made within 21 days of arrival are charged the grand total of booking (rent, fees, and taxes) at time of booking.
*** Fall monthly (28+ night) reservations are paid in full 30 days prior to arrival. Deposits on these rentals are similar to Winter monthly deposit rules.
*** For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.Winter monthly (28+ night) reservations require the first month’s rent 60 days before arrival. This applies to reservations with $250 deposits.
*** For multi-month reservations, each additional month's rent is collected on the first day of the month prior to that stay month.Visa, MasterCard, American Express, Discover and checks or money orders drawn from a U.S. bank are accepted.
*** Payment schedules are subject to change."

What happen in the event of inclement weather?

Refunds will not be made due to inclement weather. If evacuation is mandated by civil authorities,  you will be given a refund for the unused portion of your rental period, or full refund if you have not yet arrived.

Online Reservations

What does the condo look like?

The condominium you rent is privately owned. Each unit is decorated individually by the owner. For more information, check out our Rental Properties page.

Can I make a reservation online?

Yes. Reservations may be made on the Brett/Robinson website. A 3-night minimum is required. If you would like to stay 1 or 2 nights, please call our reservations office at 800-211-7892.

How do I search for available rentals?

You must search by dates and may specify a property. Once you have found what you want, click on the "click here to book" button.

What is your age requirement for rentals?

We do not rent to guests under the age of 25. Parents must check in and occupy the condominium or house with their children during the entire rental period. Failure to do this will result in removal of unaccompanied youth and forfeiture of advance payments and the party will not be permitted to check in.

Do I pay online?

Please refer to Terms and Conditions regarding payment policies by clicking here. It is important you print a copy of the confirmation for your records. If you do not receive this information, please contact our office at 800-211-7892.

How do I cancel an online reservation?

Our online system cannot accommodate requests for changes or cancellations. Please call the reservation department at 800-211-7892 for assistance.

I saw a dog outside. Can I bring my dog next time?

Only owners are allowed to bring dogs to stay in their own units. However, there are several local kennels that we would be happy to suggest by calling 800-211-7892

What to Bring

Can I bring the family pet?

Only owners are allowed to bring dogs to stay in their own units. However, there are several local kennels that we would be happy to suggest by calling 800-211-7892

How are our units equipped?

Rental properties are equipped with the basics. Kitchen: dishwasher, microwave oven, electric oven, stove, blender, toaster, coffee maker, electric can opener, pots, pans, cutlery, dishware, and glassware. Living Area: color TV, cable connection, radio, vacuum cleaner, and broom. Clothes Care: most have washer, dryer, iron and ironing board.

What should I bring?

A "starter kit" of bath tissue, paper towels, trash bags, bath soap, and dishwashing detergent is supplied. They are not replenished during your stay. During your stay, you will need to supply coffee filters, trash bags, toilet paper, paper towels, dish soap, dishwashing detergent, food storage bags, salt & pepper, cooking ingredients, paper products, and laundry detergent. Personal items such as hair dryer, sunglasses, sunscreen, and beach towels are also not supplied. Towels and bed linens are provided. We request these linens not be taken to the beach. Towels and linens are provided to accommodate 4 guests in a 1-bedroom condo, 6 guests in a 2-bedroom condo, 8 guests in a 3-bedroom condo and 10 guests in a 4-bedroom condo.   

Do you provide cribs or highchairs?

Cribs, highchairs and other baby equipment may be rented daily and weekly from several vendors including: Baby's Beach Rentals: toll free at: 1-866-955-BABY(2229) or www.baby-equipment-rentals.com Ike's Beach Service: 251-948-3757 Both companies will set up and remove equipment for your convenience.

Can I rent beach chairs and umbrellas?

Chairs and umbrellas may be rented daily and weekly through Ike's Beach Service at most Phoenix condominiums and Island Winds East and Island Winds West. For rate information, call 251-948-3757.

Can I bring my jet skis, boat, or RV?

Since parking spaces are limited at all beach locations, jet skis, boats and RVs are not permitted at most complexes.
If you are bringing an RV, bus, extended van or boat trailer, you must call ahead for parking arrangements. Parking fees vary based on location and some restrictions may apply.
PHOENIX ON THE BAY - Guest renting at Phoenix on the Bay may opt to rent a boat slip and park their trailers onsite in the parking lot during their stay. Boat trailer parking at this location is provided on a first-come, first-serve basis for an additional charge.

What to Do

What is there to do in the area?

Please click here to visit the Orange Beach and Gulf Shores Tourism's Guide of All Things to Do on your vacation

While You Are Here

How do I find out about surf conditions and safety?

Baldwin EMA has created a daily text notification system to alert our guests of surf conditions across the island. Guests may opt in by texting “ALBeaches” to 888777 to receive the daily notifications. Upon departure, guests can text “STOP” to end the notifications.

Beach Safety

Make sure you remain BEACH SAFE during your stay. We want the vacation memories you take home to be happy ones! Take a moment to look at VisitALBeaches.com/safety for more details.

Is internet access available?

Free WiFi is provided in some complexes. Please inquire at the front desk to see if it is available at your location.

Do I have to reserve a grill?

Grills may not be reserved they are on a first come first serve basis.

What time do the pools open and close?

They open at 7am and close at 11pm.

Is the ferry running, how much is it, what times does it run?

Visit their website at www.mobilebayferry.com or call (251) 861-3000 for up to the minute information. Prices are $4.50 per adult and children 12 and under are free. Vehicles range from $8.00 to $60.00 depending on 1 way vs. round trip and size of vehicles.

Where can I set up my tent?

Tents must be at least 50 ft back from the water behind the chairs and umbrella’s, and must be taken down nightly. Please click here for more information on how to keep our beaches clean and safe for all.        

When do the sea turtles come?

Click here for information on the Sea Turtles along our Gulf beaches      

There is simply never a reason to be bored when you're visiting this lovely and inviting area of the country. And when you stay at one of the Brett/Robinson Orange Beach condos, you are guaranteed the comfort and amenities that you deserve. Whether you're a couple getting away for some time alone or a large extended family vacationing together, we can provide you with what you need in and around Orange Beach, Alabama!

What answers you can't find here on this page, we'll be happy to provide for you. We're committed to helping our customers enjoy themselves to the fullest here on the Gulf Coast, and we'll always go the extra mile to make sure you have a great time.

Orange Beach, Alabama accommodations as in the nearby areas are a specialty for Brett/Robinson, and we take our jobs seriously. When we make you happy, we know you'll want to come back! Give us a call today.