Plans can change. Understand the cancellation deadlines, reservation change fees, and refund policies that apply to your beach stay.
Review Full Cancellation TermsYour cancellation options depend on your reservation type and how far in advance you contact us. Standard short-term rentals follow a 30-day cancellation deadline, monthly reservations follow a 60-day deadline, and short-term Phoenix All Suites hotel stays have a separate policy. Review the details below before requesting a change or cancellation.
If you cancel within 30 days of arrival, no refund is provided. If you cancel more than 30 days before arrival, you may request a refund of rent and fees paid, excluding the non-refundable payment made at booking. That payment is $199, reduced to $125 when your reservation includes no dates from March 21 through April 14 or May 21 through August 10.
There are no refunds for late arrivals, early departures, or inclement weather. If your plans change, contact our reservations department promptly to review the options available for your stay.
Monthly reservations have an earlier cancellation deadline. If you cancel within 60 days of arrival, no refund is provided. If you cancel more than 60 days before arrival, you may request a refund of rent and fees paid, excluding the non-refundable $250 deposit.
Monthly stays also do not receive refunds for late arrivals, early departures, or inclement weather. Keep the 60-day deadline in mind when planning an extended beach stay or adjusting your winter travel dates.
For standard short-term rentals, change requests must begin more than 30 days before arrival. For monthly reservations, requests must begin more than 60 days before arrival. A $50 change fee applies, plus tax and a convenience fee, and the new arrival date must be within 180 days of the original arrival date. Guests extending their stay in the same unit do not pay the reservation change fee.
Changes and cancellations cannot be processed through the online booking system. Contact our reservations department for assistance, and have your reservation confirmation and preferred dates ready so the team can review your request.
Inclement weather alone does not qualify for a refund. If civil authorities mandate an evacuation, a refund is provided for the unused portion of your rental period under our terms and conditions.
If an evacuation affects an upcoming reservation, contact our reservations department for guidance about your arrival and refund. Cancellations made voluntarily because of weather concerns remain subject to the cancellation policy for your reservation type.
For Short Term Guests at Phoenix All Suites and Phoenix All Suites West Hotels, a $116 deposit is required at booking. If the reservation is cancelled 7 or more days before arrival, the deposit is fully refunded. If the reservation is cancelled within 7 days of arrival, no refund will be provided. There are no refunds for early departures or inclement weather.
For standard short-term rentals, you may request a refund of rent and fees paid, excluding the non-refundable booking payment, when cancelling more than 30 days before arrival. Cancellations within 30 days receive no refund.
Cancel more than 60 days before arrival to request a refund of rent and fees paid, excluding the non-refundable $250 deposit. Monthly cancellations within 60 days receive no refund.
Please contact the reservations department. The online booking system cannot process change or cancellation requests, and applicable deadlines and fees depend on your reservation type.
Inclement weather alone does not qualify. When civil authorities mandate an evacuation, the unused portion of the rental period is refundable under our terms and conditions.
For Short Term Guests at Phoenix All Suites and Phoenix All Suites West Hotels, a $116 deposit is required at booking. If the reservation is cancelled 7 or more days before arrival, the deposit is fully refunded. If the reservation is cancelled within 7 days of arrival, no refund will be provided. There are no refunds for early departures or inclement weather.
Need to adjust your beach plans? Review the full terms and contact our reservations team with your confirmation details. We can help you understand the deadlines, fees, and next steps for your reservation.
Review Full Cancellation Terms