Payment timing, check-in, linens, pets, parking, and other practical answers for monthly winter stays with Brett/Robinson.
Browse Monthly StaysCall ReservationsPlanning a month or more on the Alabama Gulf Coast? These answers come from our published snowbird guest FAQ and cover the details guests ask about most often before they book.
For availability, call the Brett/Robinson Reservations Department at 1-800-221-0258 or start with seasonal monthly rentals.
A $250 deposit is required at booking for monthly (28+ nights) reservations. The first month's rent and all fees are due 60 days before arrival. For multi-month reservations, each additional month's rent is collected on the first day of the prior month. Visa, MasterCard, American Express, Discover, Affirm payments, e-checks, checks or money orders drawn from a U.S. bank are accepted. Payment schedules are subject to change.
If the reservation is cancelled within 60 days of arrival, no refund will be provided. If the reservation is cancelled more than 60 days before arrival, you may request a refund of payments made for rent and fees with the exception of the non-refundable deposit. Call the Brett/Robinson Reservations Department at 1-800-221-0258.
There is no cleaning for monthly rentals in condos, hotels, or beach houses while guests are in-house. For an additional fee, a mid-stay cleaning may be arranged with the service desk.
Towels and linens are provided to accommodate 4 guests in a 1-bedroom condo, 6 guests in a 2-bedroom, 8 guests in a 3-bedroom, and 10 guests in a 4-bedroom. Additional months accrue a monthly fee of $10 for a 1-bedroom, $12 for a 2-bedroom, $14 for a 3-bedroom, and $16 for a 4-bedroom. Your service desk will advise you of exchange dates.
Monthly rates are determined after a 28-day stay. Some months have different arrival and departure patterns. Ask your reservationist to help coordinate your stay. You can also stay fewer nights at nightly rates.
For off-season rentals, guests can check in any time after 3 p.m. on their confirmed arrival date and must check out before 11 a.m. on their confirmed departure date.
During daytime hours, Phoenix guests check in at the properties where they are staying. Satellite (non-Phoenix) properties check in at the Brett/Robinson Office at 3259 Gulf Shores Parkway (Hwy. 59), Gulf Shores, AL 36542.
Pets are not allowed in our condos or hotels. Pets are allowed only at Pelican Roost, Pipedreams, WindSwept, and in Sea Oats unit 201C. At Sea Oats, only unit 201C is pet-friendly.
The outdoor pool at Phoenix I is heated, and the majority of our properties have indoor heated pools and hot tubs.
Public areas in all buildings offer wheelchair access. Fully handicap-accessible condos are offered only at Phoenix All Suites and Phoenix All Suites West Hotel. Tell your reservation agent about any physical limitations when booking.
No, we do not provide travel or vacation insurance.
Set up mail-forwarding through the Post Office after you arrive. For Phoenix Hotels and non-Phoenix properties, rent a P.O. Box at the nearest Post Office. For Phoenix, Island Winds, and Gulf Shores Surf & Racquet properties, mail can be forwarded to the property street addresses listed on the live snowbird FAQ (include your unit number).
Both Pensacola and Mobile have regional airports, each about a 60- to 90-minute drive.
Walmart, Publix, Winn-Dixie, Rouses, Dollar General, and drugstores such as CVS, Walgreens, and Rite Aid serve the area.
The closest ER is South Baldwin Regional Medical Center, with urgent care and walk-in clinics in Gulf Shores, Orange Beach, and Foley. Other hospitals include Thomas Hospital in Fairhope and facilities in Mobile.
Many Phoenix properties plan snowbird-season activities. Local churches and organizations also host winter guest functions from January to March. See local events and monthly rentals.
All condos on the Brett/Robinson rental program are owned by individuals who partner with us to manage and rent their units. That is why colors and furniture differ from condo to condo.
A condo is more spacious, with a fully equipped kitchen and sitting area. Most have washers and dryers and additional bedrooms. Complexes often offer fitness centers, hot tubs, and indoor pools. Condos do not include valet parking, bell service, daily maid service, or room service.
Not all units or buildings have reserved parking for specific units. All buildings have common parking. A per-stay parking charge is included in your grand total unless otherwise noted.
A starter kit of bath tissue, paper towels, trash bags, bath soap, and dishwashing detergent is supplied and is not replenished during your stay. Pack coffee filters, food storage bags, salt and pepper, and other kitchen basics you use regularly.
Call reservations at 1-800-221-0258 or browse seasonal monthly rentals to continue planning.
Find a monthly rental, then call reservations to confirm payment timing and check-in details for your dates.
Browse Monthly StaysCall 1-800-221-0258