Phoenix on the Bay

27580 Canal Road Orange Beach, AL 36561 · View On Map

Check-In Details

Gulf Shores and Orange Beach coastline

Service Desk Hours

24/7

251-972-4390

After Hours

Open 24 Hours

251-972-4390

Parking Pass

Required for All Guests

5 parking levels on either side of the building. Save $10 purchasing online 1 day before arrival.

Property

Explore Our Amenities

Indoor Pool
Outdoor Pool
Kiddie Pool
Hot Tubs
Lazy River
Charcoal Grills
Fitness Center
Sauna
Boat Slips
Boat Launch
Tennis Court
Pickleball Court
Basketball Goal
Putting Green
Tips

Helpful Tips

  • Luggage Carts & Buggies: Carts are located in the lobby. Do not carry them into the unit. Please return carts to the Designated area after unloading.
  • Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
  • TV Signal Issues: If TVs lose signal, contact the Service Desk or call directly to Secure Vision at 251-967-4455 for troubleshooting.
  • Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
  • Trash Disposal: Trash chutes are located on every floor at the East and West end of building on each floor.
  • Balcony Door: Keep the balcony door closed while the A/C is running, and make sure to close the sliding door before opening the front door.
  • Amenities Access: Stop by the Service Desk to check out sports equipment.
  • Washer/Dryer: Avoid overloading the washer or dryer.
  • Pets: Guests are not permitted to have pets. Service animals and property owner pets must be leashed at all times and display proper identification.
  • Beach Chairs: See Ike's Beach Rental attendant at BEACHSIDE – beach chairs are NOT included w/condo rental.
Resources

Guest Resources

Helpful Links for Your Stay

General

Phoenix on the Bay General Information

  • Phoenix on the Bay has a 24-hour Service Desk to assist guests.
  • No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
  • Smoking is not allowed in the unit or on the balcony. The Complex has designated smoke areas marked with signage.
  • Guests are not permitted to have pets. Service animals and property owner pets must be leashed at all times and display proper identification.
  • A valid parking pass is required for all guests and must be purchased at the Service Desk or the VRPAccess guest portal pob.vrpaccess.com/guestpay
  • For your convenience, you will receive a separate email from VRPAccess with a secure link to register and purchase your parking passes online. Complete your registration at least one day before arrival to save $10.00 per pass.
  • There are 5 levels of Parking on either side of the building.
⚠️
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property, but they must be on a leash and have proper identification.
Floor Guide

Phoenix on the Bay Amenities by Floor

1st Floor

  • Outdoor Pool
  • Lazy River
  • Indoor Pool
  • Kiddie Pool
  • Hot Tubs
  • Grills
  • Putting Green
  • Vending Machines
  • Restrooms

2nd Floor

  • Fitness Centre
  • Sauna
  • Meeting Room

Parking Deck Rooftop

  • Outdoor Tennis Courts
Departure

Ready to Check Out?

1
Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter.
2
Kitchen: Please leave all kitchenware clean.
3
Trash: Please make sure all trash is removed from your unit before you check out. Trash chutes are located on floors 2-15 at the East and West ends of the building.
4
Towels: Place all towels in the bathtub.
5
Housekeeping: Your vacation includes a post-check-out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge.
6
Smoking: Your rental unit has been designated as non-smoking. Please be advised if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.
7
Departure: Please follow the check-out instructions provided to you or notify the Service Desk of your departure so the unit can be prepared for the next guest.

Thank you for staying with Brett/Robinson! www.brett-robinson.com  ·  1-800-221-0258 / 1-800-211-7892

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Check-In Details

We are pleased to offer touchless check-in for your added convenience. Prior to your arrival, we will send you a text message notification once your room is ready. As part of our security measures, we will also request a photo of your ID. Once we have verified your identification, we will promptly send you a text message with a unique code that grants access to your condo. With touchless check-in, you can proceed directly to your accommodation without the need for a physical key exchange. You will receive an email from VRPAccess with a registration link to register and purchase your parking passes online. You will save $10.00 per pass by completing this purchase at least 1 day before arrival. The Phoenix on The Bay service desk is located at [27580 Canal Rd Orange Beach, AL 36561] and is open 24 hours. If you require any assistance, you can reach the service desk by calling 251-972-4390.