Hurricane Delta Updates - UPDATED on October 8, 2020 at 4:00 PM
UPDATED on 10.08.20 at 4:00 PM
Earlier today, Governor Kay Ivey modified the Hurricane Delta emergency declaration. Given that the projected landfall of Hurricane Delta is west of our area, Gov. Kay Ivey has rescinded the mandatory evacuation order for tourists and non-residents. To read the supplemental declaration, please click here.
The Alabama Gulf Coast can still expect possible storm surge, rain, and dangerous surf conditions. It is likely that while beaches will remain open, gulf waters will be closed to swimming for the safety of everyone.
The hours that were published in yesterday’s communication for the Front Desk and Call Center will remain in effect today and tomorrow. We will update you if changes are made to Front Desk and Call Center hours.
You can reach our team at 800.303.4954 or by email at info@brettrobinson.com. Our team is expecting increased call volume today and tomorrow. Please be patient with us as we serve you and all guests.
UPDATED on 10.07.20 at 4:00 PM
Our area is now outside the cone of predicted landfall for Hurricane Delta. We do remain under a State of Emergency declaration from our Governor requiring a mandatory evacuation for all non-residents. The National Weather Service has also issued a storm surge watch. Hurricane Delta is currently a Category 2 storm and is predicted to strengthen again to a major hurricane over the next 24 hours. To view additional information from the National Hurricane Center, please click here.
An important reminder is that even if the storm system doesn’t hit our area, we are likely to experience high water levels, dangerous surf and currents, rain, isolated tornadoes, and some winds. The effects could be exacerbated by the remaining debris and the state of our area as we continue to recover from the last storm.
Current Call Center Hours
Our Call Center Team will be available from 7:00 AM to 7:00 PM. These hours of operation will be on Wednesday, October 7th and end on Saturday, October 10th. You can reach us during these hours at 800.303.4954. Normal hours of operation will resume Sunday, October 11th. If you would like to contact us outside of those hours, you can reach us by email at info@brettrobinson.com. We will reply once we are back in the office.
Front Desk Hours
Out of an abundance of caution, Front Desk standard hours of operation will change due to the impending storm. Hours for each location are included below:
• Phoenix I – (9:00 AM – 5:00 PM)
• Phoenix II – use front desk at Phoenix I
• Phoenix III – (24 Hours)
• Phoenix IV – use front desk at Phoenix III
• Phoenix V (7:00 AM – 7:00 PM)
• Phoenix VI (7:00 AM – 7:00 PM)
• Phoenix VII – (24 Hours)
• Phoenix VIII – (9:00 AM – 5:00 PM)
• Phoenix IX – (9:00 AM – 5:00 PM)
• Phoenix X – (7:00 AM – 7:00 PM)
• Phoenix on the Bay – (24 Hours)
• Phoenix East – (24 Hours)
• Phoenix East II – use front desk at Phoenix East
• Phoenix West – (7:00 AM – 7:00 PM)
• Phoenix West II – (9:00 AM – 5:00 PM)
• Phoenix Orange Beach – (9:00 AM – 5:00 PM)
• Phoenix Gulf Shores – (9:00 AM – 5:00 PM)
• Island Winds East – (7:00 AM – 7:00 PM)
• Island Winds West – Front Desk at Island Winds East
• Phoenix All Suites – (Closed – will be served by Phoenix All Suites West)
• Phoenix All Suites West – (24 Hours)
• Highway 59 Office – (7:00 AM – 5:00 PM)
During normal business hours, you can reach our team at 800.934.2962 or by email at info@brettrobinson.com. Our team is expecting increased call volume throughout the week. Please be patient with us as we serve all guests.
UPDATED on October 6, 2020 at 3:00 PM
To facilitate Alabama’s preparations for Hurricane Delta, Governor Kay Ivey issued a State of Emergency on Tuesday, October 6th. She states, “As residents along the Gulf Coast know all too well, these storms are unpredictable, and I strongly encourage everyone to take Hurricane Delta seriously.” (Note: As of 2:30 PM on Tuesday, October 6th, the state and local authorities have not issued an evacuation order.) Please click here to obtain more information about the Governor’s declaration.
We continue to monitor Hurricane Delta. This storm is expected to rapidly intensify today and will continue to do so as it enters the southern Gulf of Mexico. Currently, Hurricane Delta is expected to make landfall somewhere along the Louisiana coastline at the end of the week.
The Hurricane Delta storm system is expected to produce rainfall in excess of 4-6 inches, major hurricane winds and a dangerous storm surge. To view additional information from the National Hurricane Center, please click here.
We know that you may be concerned about the possibility of this storm affecting your vacation. Rest assured, your confirmed stay at a Brett/Robinson vacation rental property is 100% refundable. If you decide to cancel your stay on your own or the weather conditions require us to cancel your stay on your behalf, you will receive a 100% refund on the unused portion of your stay – no questions asked. (To learn more about our Worry Free Booking policy, please click here to visit our no fine print Worry Free page.)
Should you have any questions, you can reach our team by email at info@brettrobinson.com or by phone at 1.800.303.4954. Our team is expecting increased call volume throughout the week. Please be patient with us as well as serve all our guests.
UPDATED on October 5, 2020 at 3:00 PM
We are monitoring Tropical Storm Delta currently located over Jamaica in the Caribbean Sea. This storm is expected to reach hurricane status over the next few days and enter the Gulf of Mexico by midweek.
We are still too far away for weather professionals to make any definitive predictions; however, our area is in the projected cone of potential landfall. Going forward, our team will continue to monitor and prepare for possible tropical weather at the end of this week. To view additional information from the National Hurricane Center, please click here.
We know that you may be concerned about the possibility of this storm affecting your vacation. Rest assured, your confirmed stay at a Brett/Robinson vacation rental property is 100% refundable. If you decide to cancel your stay on your own or the weather conditions require us to cancel your stay on your behalf, you will receive a 100% refund on the unused portion of your stay – no questions asked. (To learn more about our Worry Free Booking policy, please click here to visit our no fine print Worry Free page.)
Should you have any questions, you can reach our team by email at info@brettrobinson.com or by phone at 1.800.211.7892. Our team is expecting increased call volume throughout the week. Please be patient with us as well as serve all our guests.