Hurricane Delta Frequently Asked Questions
Check-Ins
Q: I have an upcoming reservation and am uncertain at this time if I will be able to check-in due to tropical weather. What can I expect?
A: Our team is closely monitoring the tropical weather in the Gulf. Should we need to reschedule your stay, our team will contact you. If you would like to cancel your trip, you are in good hands! Our Worry Free Booking offers 100% refundable vacations. Please contact us at 800-221-0258, or send us an email at info@brett-robinson.com.
Click here to learn more about our Worry-Free Booking policy.
Unit Condition
Q: I have an upcoming reservation. When will I know if my specific rental unit has been impacted by tropical weather? Will I be moved to a different rental unit or building?
A: You will know before your scheduled arrival day. We will only move you to another location if your original unit was negatively impacted by tropical weather. If we need to move you to another unit or building, our reservations team will contact you. If you have not heard from us prior to your arrival, please contact us, or send us an email at info@brett-robinson.com
Cancellations
Q: I would like to cancel my trip at this time. What are my next steps?
A: Please contact us at 800-221-0258, or send us an email at info@brett-robinson.com. Our customer care team will be able to cancel your reservation and issue a full refund per our Worry Free Booking policy. Click here to learn more about our Worry-Free Booking policy.
Refunds
Q: My trip was affected by tropical weather. Will I receive a refund?
A: Brett/Robinson honors our Worry Free Booking policy, and offers 100% refundable vacations, no questions asked. A refund for all unused portions of your stay will be processed automatically upon cancellation. We ask for patience as our team works to issue these refunds. Click here to learn more about our Worry-Free Booking policy.
Refund Availability
Q: If my trip is cancelled when will my refund be available?
A: Refunds are processed automatically upon cancellation. The specific date you receive your refund will depend on who you bank with. This process can take 5-7 business days to post.
Monthly Rentals
Q: I vacated my monthly rental due to tropical weather. I would like to return, what can I expect?
A: If you reserved a monthly rental for September 2020 or October 2020, please contact us at 800-221-0258, or send us an email at info@brett-robinson.com. Our customer care team will be able to walk you through the next steps based on your specific situation.
Beach Access
Q: Will I have access to the beach during my trip if there is tropical weather?
A: It is crucial to pay attention to surf conditions before you enter the Gulf should your vacation take place during a tropical occurrence.
For info each day on the Gulf's conditions in Gulf Shores, call 251-968-TIDE (8433). Staying in Orange beach? Call 251-981-7873.
Amenities
Q: Will I be able to access the pool and additional facilities if there is tropical weather?
A: The majority of our buildings have access to pools, lazy rivers, and other facilities. However the security team at each property will use their judgement in order to best keep you safe should weather conditions worsen. If you have a specific location question, send us a message on social media, or give us a call.
Internet & Phone Service
Q: Will I have access to internet and phone service during my vacation if there is tropical weather?
A: Please pay attention to weather updates, as a power outage is likely should a tropical occurrence make landfall in our area.
Contact Brett/Robinson
Q: I called 800-221-0258 and have been on hold for a long time/ When I call the phones do not ring. Are the phones operational at this time?
A: Currently our phone lines are operational. Our call center is experiencing a high volume of incoming calls and emails. Please be patient. We promise to work through each individual question and concern. If you cannot wait for someone to answer the phone, please contact us via email at the following email address: info@brett-robinson.com.
Vacation Expectations
Q: What can I expect the area to be like should I choose to vacation on the coast right now?
A:
- Relax responsibly on vacation. Our community continues to work towards cleaning our beaches. Take care when walking on the beach. It’s a good idea to wear shoes as you make your way across the sand.
- Properties may have sustained damage needing repair possibly during your stay.
- Piles of debris and trash are all along roadways.
- Not all businesses and restaurants have reopened. A list of open restaurants and attractions is being updated daily.