Our Service Desk operates from Phoenix III. Service Desk Hours: 24/7 — 251-960-9003
Service Desk
Phoenix III — 24/7
251-960-9003
Unit Phone — Service Desk
Dial "0"
Unit to Unit: 1 + Unit# | Voicemail: Dial "8" then "O"
Parking Pass
Required for All Guests
Purchase at Service Desk or online — save $10 if done 1 day before arrival
Property
Explore Our Amenities
Outdoor Pool – Beach Level
Indoor Pool – Beach Level
Kiddie Pool – Beach Level
Sauna
Hot Tub – Beach Level
Fitness Room – Beach Level
Tennis Court – Parking Area
Racquetball Court – Phoenix III
Snack / Coke Machine – Beach Level
Grills – Beach Level
Beachside Brew — Floor 2 of Phoenix I
Open 7am – 2pm Daily
Coffee, espresso, matcha, tea, refreshers, and pastries.
Shore Shoppe — Lobby of Phoenix III
Always Open
Snacks, beverages, souvenirs, sundries.
Tips
Helpful Tips
- Luggage Carts & Buggies: Carts are located in the lobby. Do not carry them into the unit. Please return carts to the Designated area after unloading.
- Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
- Balcony Door: Keep the balcony door closed when running the A/C.
- Amenities Access: Stop by the Service Desk to check out sports equipment.
- Washer/Dryer: Avoid overloading the washer or dryer.
- Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
- Seagulls: Please do not feed the seagulls.
- Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
- TV Signal Issues: If TVs lose signal, contact Secure Vision for a reset at 251-967-4455.
- Trash Disposal: Trash chutes are located on each floor at the West end.
- Telephone Instructions: From your unit phone — Phoenix III Service Desk: Dial "0" | To Retrieve Messages: Dial "8" then "O" | Unit to Unit: 1 + Unit#
- Beach Chairs: See Ike's Beach Rental at BEACHSIDE – beach chairs are NOT included w/condo rental.
Resources
Guest Resources
Helpful Links for Your Stay
Leave Only Footprints
Keep our beaches clean and protected for everyone.
Learn moreBeach Flag Guide
Understand water safety flags before heading out.
Learn moreProtect Sea Turtles
Help protect nesting sea turtles along our shores.
Learn moreTerms & Conditions
Review your rental agreement and guest policies.
Read more
General
Phoenix IV General Information
- No pool or beach items may be stored in the walkways, stairwells, or common areas.
- Smoking is not allowed in the unit or on the balcony. The Complex has designated smoke areas marked with signage.
- Guests are not permitted to have pets. Condo owners are allowed to have pets on the property, provided they are on a leash and have proper identification.
- Phoenix I-IV share amenities.
- Phoenix III and Phoenix IV have indoor pools.
- Phoenix II has an arcade.
- Phoenix III has tennis courts, basketball courts, and pickleball courts.
- A valid parking pass is required for all guests and must be purchased at the Service Desk or the VRPAccess guest portal p1234.vrpaccess.com/guestpay
- For your convenience, you will receive a separate email from VRPAccess with a secure link to register and purchase your parking passes online. Complete your registration at least one day before arrival to save $10.00 per pass.
Nothing may be left on the beach overnight in accordance with the Leave Only Footprints Initiative.
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Smoking is not allowed in the unit or on the balcony. The designated smoking area is located at the west end of Phoenix I.
Coolers: Drain coolers in designated areas—do not drain them off the balcony.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property; but must be on a leash and have proper identification.
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Smoking is not allowed in the unit or on the balcony. The designated smoking area is located at the west end of Phoenix I.
Coolers: Drain coolers in designated areas—do not drain them off the balcony.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property; but must be on a leash and have proper identification.
Departure
Ready to Check Out?
1
Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter.
2
Kitchen: Please leave all kitchenware clean.
3
Trash: Please make sure all trash is removed from your unit before you check out. For your convenience, trash chutes and receptacles are provided at the West end of each floor.
4
Towels: Place all towels in the bathtub. Your vacation includes a post-check out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop kitchen floor. Additional cleaning may result in an additional charge.
5
Windows & Doors: Lock all windows and doors.
6
Smoking: Your rental unit has been designated as non-smoking. Please be advised if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.
7
Departure: Please Notify the Service Desk of your departure so the unit can be prepared for the next guest.
Thank you for staying with Brett/Robinson! www.brett-robinson.com · 1-800-221-0258 / 1-800-211-7892
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