What are the service desk hours at Phoenix II?

The service desk is open 9:00 AM – 5:00 PM daily at 251-960-9031. For after-hours assistance, contact Phoenix III at 251-960-9003, which is open 24 hours.

Is drone use allowed at Phoenix II?

No. The operation or flying of drones is strictly prohibited anywhere on the property, including balconies, common areas, and surrounding grounds. Unauthorized drone use may result in fines or further action by property management.

Where is the designated smoking area at Phoenix II?

The designated smoking area is located at the west end of Phoenix II.

How do I purchase a parking pass at Phoenix II?

A valid parking pass is required and must be purchased at the Service Desk or online via the VRPAccess guest portal at p1234.vrpaccess.com/guestpay. Save $10.00 per pass by completing registration at least one day before arrival.

What amenities are available at Phoenix II?

Phoenix II features an outdoor pool, kiddie pool, hot tubs, sauna, game room (arcade), fitness center, meeting room, racquetball court, tennis court, pickleball court, batting cage, charcoal grills, Beachside Brew, and Shore Shoppe.

Are pets allowed at Phoenix II?

Guests are not permitted to have pets. Condo owners are allowed to have pets on the property, provided they are on a leash and have proper identification.

Phoenix II

Q: Where are the trash chutes at Phoenix II?

Trash chutes are located on each floor 1–15 on the West end.

24160 Perdido Beach Blvd Orange Beach, AL 36561 · View On Map

Check-In Details

Service Desk Hours

9:00 AM – 5:00 PM Daily

251-960-9031

After Hours

Phoenix III — 24 hrs

251-960-9003

Parking Pass

Required for All Guests

Purchase at Service Desk or online — save $10 if done 1 day before arrival

Property

Explore Our Amenities

Outdoor Pool – 1st Floor 7am – 11pm

Kiddie Pool

Hot Tubs

Sauna

Game Room

Fitness Center & Meeting Room – 2nd Floor

Racquetball Court

Tennis / Pickleball / Batting Cage

Charcoal Grills

Snack / Soda Machine

Beachside Brew — Floor 2 of Phoenix I

Open 7am – 2pm Daily

Coffee, espresso, matcha, tea, refreshers, and pastries.

Coffee & EspressoMatcha & TeaRefreshersPastries

Shore Shoppe — Lobby of Phoenix III

Always Open

Snacks, beverages, souvenirs, sundries.

Snacks & DrinksSouvenirsSundries

Tips

Helpful Tips

Luggage Carts & Buggies: Carts are located in the lobby. Do not carry them into the unit. Please return carts to the Designated area after unloading.
Balcony Door: Keep the balcony door closed when running the A/C.
Amenities Access: Stop by the Service Desk to check out sports equipment.
Washer/Dryer: Avoid overloading the washer or dryer.
Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
Drone Policy: For the safety, privacy, and comfort of all guests and owners, the operation or flying of drones is strictly prohibited anywhere on the property, including balconies, common areas, and surrounding grounds. Unauthorized drone use may result in fines or further action by property management.
Seagulls: Please do not feed the seagulls.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
TV Signal Issues: If TVs lose signal, contact Secure Vision for a reset at 251-967-4455.
Trash Disposal: Trash chutes are located on each floor 1 - 15 on the West end.
Beach Chairs: See Ike's Beach Rental at BEACHSIDE – beach chairs are NOT included with condo rental.

Resources

Guest Resources

Helpful Links for Your Stay

Leave Only Footprints

Keep our beaches clean and protected for everyone.

Learn more

Beach Flag Guide

Understand water safety flags before heading out.

Learn more

Protect Sea Turtles

Help protect nesting sea turtles along our shores.

Learn more

Terms & Conditions

Review your rental agreement and guest policies.

General

Phoenix II General Information

For assistance, please see the Phoenix I Service Desk from 9-5 daily.
- Phoenix III has a 24-hour Service Desk to assist guests outside of regular business hours of 9:00 AM – 5:00 PM.
No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Smoking is not allowed in the unit or on the balcony. The designated smoking area is located at the west end of Phoenix II.
Guests are not permitted to have pets. However, condo owners are allowed to have pets on the property, provided they are on a leash and have proper identification.
Phoenix I-IV share amenities.
Phoenix III and Phoenix IV have indoor pools.
Phoenix II has an arcade.
Phoenix III has tennis courts, basketball courts, and pickleball courts.
A valid parking pass is required for all guests and must be purchased at the Service Desk or the VRPAccess guest portal p1234.vrpaccess.com/guestpay
For your convenience, you will receive a separate email from VRPAccess with a secure link to register and purchase your parking passes online. Complete your registration at least one day before arrival to save $10.00 per pass.

⚠️

Nothing may be left on the beach overnight in accordance with the Leave Only Footprints Initiative.
Seagulls: Please do not feed the seagulls.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.

Departure

Ready to Check Out?

Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter.

Kitchen: Please leave all kitchenware clean.

Trash: Please make sure all trash is removed from your unit before you check out. Trash chutes are located on each floor 1 - 15 on the West end.

Towels: Place all towels in the bathtub.

Housekeeping: Your vacation includes a post-check-out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge.

Smoking: Your rental unit has been designated as non-smoking. Please be advised if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.

Departure: Please follow the check-out instructions emailed to you or notify the Service Desk of your departure so the unit can be prepared for the next guest.

Thank you for staying with Brett/Robinson! www.brett-robinson.com · 1-800-221-0258 / 1-800-211-7892

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Check-In Details

We are pleased to offer touchless check-in for your added convenience. Prior to your arrival, we will send you a text message notification once your room is ready. As part of our security measures, we will also request a photo of your ID. Once we have verified your identification, we will promptly send you a text message with a unique code that grants access to your condo. With touchless check-in, you can proceed directly to your accommodation without the need for a physical key exchange. You will receive an email from VRPAccess with a registration link to register and purchase your parking passes online. You will save $10.00 per pass by completing this purchase at least 1 day before arrival. The Phoenix I service desk is located at [24132 Perdido Beach Blvd Orange Beach, AL 36561] and closes at 5pm. Your secondary service desk is Phoenix III, located at [24230 Perdido Beach Blvd Orange Beach, AL 36561], which is open 24 hours. If you require any assistance, you can reach the service desk by calling 251-960-9031.