Service Desk Hours
9:00 AM – 5:00 PM Daily
251-960-9031
After Hours
Phoenix III — 24 hrs
251-960-9003
Parking Pass
Required for All Guests
Purchase at Service Desk or online — save $10 if done 1 day before arrival
Property
Explore Our Amenities
Solar-heated Outdoor Pool
Kiddie Pool
Hot Tubs
Sauna
Fitness Center
Racquetball Court
Tennis / Pickleball / Batting Cage
Meeting Room
Charcoal Grills
Snack / Soda Machine
Beachside Brew — Floor 2 of Phoenix I
Open 7am – 2pm Daily
Coffee, espresso, matcha, tea, refreshers, and pastries.
Shore Shoppe — Lobby of Phoenix III
Always Open
Snacks, beverages, souvenirs, sundries.
Tips
Helpful Tips
- Luggage Carts & Buggies: Carts are located in the lobby. Do not carry them into the unit. Please return carts to the Designated area after unloading.
- Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
- TV Signal Issues: If TVs lose signal, contact the Service Desk or call directly to Secure Vision at 251-967-4455 for troubleshooting.
- Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
- Trash Disposal: Trash chutes are located on each floor 1 - 15 on the West end.
- Balcony Door: Keep the balcony door closed when running the A/C.
- Amenities Access: Stop by the Service Desk to check out sports equipment.
- Washer/Dryer: Avoid overloading the washer or dryer.
- Beach Chairs: See Ike's Beach Rental attendant at BEACHSIDE – beach chairs are NOT included w/condo rental.
Resources
Guest Resources
Helpful Links for Your Stay
Leave Only Footprints
Keep our beaches clean and protected for everyone.
Learn moreBeach Flag Guide
Understand water safety flags before heading out.
Learn moreProtect Sea Turtles
Help protect nesting sea turtles along our shores.
Learn moreTerms & Conditions
Review your rental agreement and guest policies.
Read more
General
Phoenix I General Information
- For assistance, please see the Phoenix I Service Desk from 9-5 daily.
- Phoenix III has a 24-hour Service Desk to assist guests outside of regular business hours of 9:00 am – 5:00 pm.
- No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
- Smoking is not allowed in the unit or on the balcony. The Complex has designated smoke areas marked with signage.
- Guests are not permitted to have pets. However, condo owners are allowed to have pets on the property, provided they are on a leash and have proper identification.
- Phoenix I-IV share amenities.
- Phoenix III and Phoenix IV have indoor pools.
- Phoenix II has an arcade.
- Phoenix III has tennis courts, basketball courts, and pickleball courts.
- A valid parking pass is required for all guests and must be purchased at the Service Desk or the VRPAccess guest portal p1234.vrpaccess.com/guestpay
- For your convenience, you will receive a separate email from VRPAccess with a secure link to register and purchase your parking passes online. Complete your registration at least one day before arrival to save $10.00 per pass.
Nothing may be left on the beach overnight in accordance with the Leave Only Footprints Initiative.
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property, but they must be on a leash and have proper identification.
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property, but they must be on a leash and have proper identification.
Departure
Ready to Check Out?
1
Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter.
2
Kitchen: Please leave all kitchenware clean.
3
Trash: Please make sure all trash is removed from your unit before you check out. Trash chutes are located on each floor 1 - 15 on the West end.
4
Towels: Place all towels in the bathtub.
5
Housekeeping: Your vacation includes a post-check-out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge.
6
Smoking: Your rental unit has been designated as non-smoking. Please be advised if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.
7
Departure: Please follow the check-out instructions provided to you or notify the Service Desk of your departure so the unit can be prepared for the next guest.
Thank you for staying with Brett/Robinson! www.brett-robinson.com · 1-800-221-0258 / 1-800-211-7892
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