Parking passes must be purchased directly from the Homeowners Association representative at Lighthouse on the Bay during check-in. Check in is at the Phoenix on the Bay service desk, which is open 24 hours, located at 27580 Canal Rd, Orange Beach, AL 36561.
Service Desk Hours
24/7
251-972-4390
After Hours
Open 24 Hours
251-972-4390
Parking Pass
HOA — At Check-In
Purchase from the Homeowners Association representative upon arrival at Lighthouse on the Bay
Property
Explore Our Amenities
Indoor Pool
Outdoor Pool
Kiddie Pool
Hot Tubs
Lazy River
Splash Pad
Charcoal Grills
Fitness Center
Sauna
Boat Slips
Tips
Helpful Tips
- Luggage Carts & Buggies: Carts are located in the lobby. Do not carry them into the unit. Please return carts to the Designated area after unloading.
- Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
- TV Signal Issues: If TVs lose signal, contact the Service Desk or call directly to Secure Vision at 251-967-4455 for troubleshooting.
- Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
- Trash Disposal: Trash chutes are located on every floor at the East and West ends of the building on each floor.
- Balcony Door: Keep the balcony door closed while the A/C is running, and close the sliding door before opening the front door.
- Amenities Access: Stop by the Service Desk to check out sports equipment.
- Washer/Dryer: Avoid overloading the washer or dryer.
- Pets: Guests are not permitted to have pets. Service animals and property owner pets must be leashed at all times and display proper identification.
- Beach Chairs: See Ike's Beach Rental attendant at BEACHSIDE – beach chairs are NOT included with the condo rental.
Resources
Guest Resources
Helpful Links for Your Stay
Leave Only Footprints
Keep our beaches clean and protected for everyone.
Learn moreBeach Flag Guide
Understand water safety flags before heading out.
Learn moreProtect Sea Turtles
Help protect nesting sea turtles along our shores.
Learn moreTerms & Conditions
Review your rental agreement and guest policies.
Read more
General
Lighthouse on the Bay General Information
- Lighthouse on the Bay has a 24-hour Service Desk to assist guests.
- No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
- Smoking is not allowed in the unit or on the balcony. The Complex has designated smoke areas marked with signage.
- Guests are not permitted to have pets. Service animals and property owner pets must be leashed at all times and display proper identification.
- Please note that parking passes must be purchased directly from the Homeowners Association representative at check-in.
Floor Guide
Lighthouse on the Bay Amenities by Floor
1st Floor
- Outdoor Pool
- Lazy River
- Indoor Pool
- Kiddie Pool
- Hot Tubs
- Grills
- Putting Green
- Vending Machines
- Restrooms
2nd Floor
- Fitness Centre
- Sauna
- Meeting Room
Parking Deck Rooftop
- Outdoor Tennis Courts
Seagulls: Please do not feed the seagulls. No pool or beach items may be stored in the walkways, stairwells, or common areas. The designated area for these items is the breezeway by the pool.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property, but they must be on a leash and have proper identification.
Coolers: Drain coolers in designated areas. Draining a cooler off a balcony could result in serious injury and will result in guest ejection.
Guests are not permitted to have pets. However, only condo owners are allowed to have pets on the property, but they must be on a leash and have proper identification.
Departure
Ready to Check Out?
1
Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter.
2
Kitchen: Please leave all kitchenware clean.
3
Trash: Please make sure all trash is removed from your unit before you check out. Trash chutes are located on floors 2-15 at the East and West ends of the building.
4
Towels: Place all towels in the bathtub.
5
Housekeeping: Your vacation includes a post-check-out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge.
6
Smoking: Your rental unit has been designated as non-smoking. Please be advised that if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.
7
Departure: Please follow the check-out instructions provided to you or notify the Service Desk of your departure so the unit can be prepared for the next guest.
Thank you for staying with Brett/Robinson! www.brett-robinson.com · 1-800-221-0258 / 1-800-211-7892
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