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Service Desk: 8:00 AM – 6:00 PM | 251-968-7363
Main office: 3259 Gulf Shores Pkwy, Gulf Shores, AL 36542. For arrivals after 6:00 pm, check in at Phoenix III Service Desk — 24230 Perdido Beach Blvd, Orange Beach, AL 36561 — which is open 24 hours. After-hours phone: 251-960-9003.
Service Desk Hours
8:00 AM – 6:00 PM
251-968-7363
After Hours
Phoenix III — 24 hrs / 251-960-9003
Parking
No VRPAccess — community rules apply
TipsHelpful Tips
- Wi-Fi: Please refer to your pre-arrival email or guest portal for the WiFi password.
- Wi-Fi Issues: Call Secure Vision at 251-967-4455.
- Cable Issues: Call Mediacom at 1-888-845-6245.
- Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
- Luggage Carts: Return all luggage carts to the cart room on the 1st floor after use.
- If Towed: Call Mic Adam's Towing at 251-206-0049.
Fitness RoomFitness Room
- No one under 18 is allowed without proper supervision.
- No slamming of weights, or you may lose the privilege to use the room.
- No loud music – headphones are preferred when multiple guests are present.
- No more than 8 people are allowed to use the facility at a time.
- Please take a moment to read all posted gym signs.
- Clean the equipment after each use.
- Notify management of any issues with equipment or systems.
GeneralGrand Caribbean Community Rules
General Rules
- No grilling or open fires on balconies, walkways, or in the parking lot. Please use the designated BBQ area and clean up any charcoal and debris.
- No pets except for owners. Owners must register their pet with Young's/Suncoast and purchase a tag.
- Use caution and do not speed when entering or exiting the parking area.
- No loud radios or music from cars, units, or the pool area. Quiet hours are 10:00 PM – 9:00 AM.
Parking & Vehicles
- No oversized vehicles, RVs, or work trailers may be parked in the lot.
- Boats may be parked only in the 5 allocated spaces.
- Boat parking is for owners only from Memorial Day through Labor Day. Boats must be registered at Young's/Suncoast and display a parking tag.
- Garage parking (under the building) is private and reserved. Please use spaces in the main lot.
- No washing or repairing vehicles or boats in the parking lot.
Pool & Common Areas
- Pool furniture must remain in the pool area.
- Pool hours are 10:00 AM – 10:00 PM.
- Keep the pool area tidy and trash-free.
- Do not hang towels, bathing suits, or other items over railings.
- Dispose of all trash in the dumpsters.
- Return all luggage carts to the cart room on the 1st floor after use.
Thank you for your attention and respect! – Grand Caribbean Homeowner's Association
DepartureDeparture Instructions
2
Thermostat: Please set the thermostat at 73°F for summer and 65°F for winter. Please leave all kitchenware clean.
3
Trash: Please ensure that all trash is removed from your unit before checking out. Dumpsters are located at the North end of the parking lot.
4
Housekeeping: Your vacation includes a post-check-out cleaning by our housekeepers, who will strip and remake the beds, vacuum, dust, clean bathrooms, and mop the kitchen floor. Additional cleaning may result in an additional charge.
5
Smoking: Your rental unit has been designated as non-smoking. Please be advised if you or anyone in your party smoked in this non-smoking rental accommodation, you will be charged $250 plus tax.
6
Departure: Please follow the check-out instructions emailed to you or notify the Service Desk of your departure so the unit can be prepared for the next guest.
7
Hard Keys: ALL hard keys must be returned to the 59 office 1 hour after checkout time.
Resources
Guest Resources
Helpful Links for Your Stay
Thank you for staying with Brett/Robinson! www.brett-robinson.com · 1-800-221-0258 / 1-800-211-7892
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Check-In Details
Check in is at the service desk located at our main office [3259 Gulf Shores Pkwy Gulf Shores, AL 36542]. This service desk closes at 6pm. For arrivals after 6pm, check in is at the Phoenix III service desk [24230 Perdido Beach Blvd Orange Beach, AL 36561], which is open 24 hours. The service desk can be reached by calling 251-968-7363.