Hurricane Sally Recovery Updates

UPDATED 09/27/20 09:00 AM

 We are SO excited to announce that many of our buildings located in Orange Beach are reopening to vacationers today!

Hard work from staff members across many departments helped to make this happen, and we are so thankful for our passionate team here at Brett/Robinson Vacations.

Thank you to our facilities, maintenance, housekeeping, front desk employees and all the staff in our Brett Robinson Storm Central Response team who worked tirelessly on the ground to get many of our Orange Beach properties opened back up so quickly.

 Brett/Robinson is proud to serve our community, and our guests.

 We are motivated to get you back to the beach!

 #BaldwinStrong #RisePhoenixStrong


UPDATED 09/26/20 09:00 AM

We are writing to update you on the current state of our area. At this time, both the City of Gulf Shores and the City of Orange Beach have extended their beach closures through Thursday, October 1st.

Status of Beach Openings 

In the City of Gulf Shores, there are still road blocks that prevent anyone other than residents and licensed contractors from passing. Guests are not allowed to stay at Gulf Shores properties until Friday, October 2nd.

In the City of Orange Beach, guests with confirmed reservations are allowed to stay at the condominium properties when authorized by the building’s board of directors. This access may start on Sunday, September 27th. Other condominium properties where access was not authorized by the building’s board of directors will remain closed through Thursday, October 1st or later. (Note: The beaches in Orange Beach will remain closed until Friday, October 2nd.)

Buildings Closed to Vacation Rentals in Gulf Shores

The individual properties in Gulf Shores that will remain closed are listed in the section below.
•    Phoenix All Suites
•    Phoenix All Suites West
•    Phoenix Gulf Shores
•    Island Winds East
•    Island Winds West 

Buildings Open to Vacation Rentals in Orange Beach
 

The individual properties in Orange Beach that will reopen are listed in the section below.
•    Phoenix I
•    Phoenix II
•    Phoenix III
•    Phoenix IV
•    Phoenix VI
•    Phoenix VII
•    Phoenix VIII
•    Phoenix IX
•    Phoenix East
•    Phoenix East II
•    Phoenix Orange Beach
•    Phoenix on the Bay 

Phoenix on the Bay is accepting condo rentals as of Sunday, September 27th. The marina and boat launch will not be available for guests to use. 

Buildings Closed to Vacation Rentals in Orange Beach

The individual properties in Orange Beach that will remain closed are listed in the section below.
•    Phoenix V
•    Phoenix X
•    Phoenix West
•    Phoenix West II

Phoenix West and Phoenix West II are both closed to rentals beyond Thursday, October 1st due to damage caused by Hurricane Sally. 

Cleanup along the Gulf Coast and at the Building Locations 
We are looking forward to welcoming you back to the beach.

However, in the spirit of full transparency, we want to share that the area is still in the process of cleaning up after Hurricane Sally. Please keep the following in mind as you prepare for your vacation:
•    Beaches are closed in Gulf Shores and Orange Beach until Friday, October 2nd. 
•    A curfew is in place between 10:30 PM - 6:00 AM in Gulf Shores. 
•    Properties may have sustained damage needing repair possibly during your stay.
•    Some properties do not yet have internet or phone service reestablished. 
•    Piles of debris and trash are all along roadways. 
•    Many businesses remain closed. (Note: To check the status of a local business please click restaurants or attractions.) 
•    Most grocery stores are open, but some do not currently have refrigeration or cold items. 
•    Visitors could be required to pass through police checkpoints in Gulf Shores.
 
Remember, our Worry Free Booking policy ensures you will receive a refund for any cancelled reservation, no questions asked. If you would like to cancel or reschedule your vacation, our team can help you do that. You can reach us by email at info@brettrobinson.com or by phone at 1.800.211.7892. 

Please be patient as our Call Center Team is experiencing a large influx of calls at this time. 


UPDATED 09/24/20 01:00 PM

Beach Opening Information To Date

Currently, both the City of Gulf Shores and the City of Orange Beach have extended their beach closures through October 1st.

In the City of Gulf Shores, there is still a road block that is passable only for residents and contractors. This means that arrivals for properties in Gulf Shores aren’t currently allowed until Friday, October 2nd.

In the City of Orange, guest stays are allowed. We are honoring existing reservations before October 2nd. In full transparency, we want to share that the area has suffered difficult circumstances. Currently, in the area:

  • Beaches are closed.
  • A curfew is in place between 10:30 PM - 5:00 AM daily.
  • Properties may have sustained damage needing repair possibly during your stay.
  • Some properties do not yet have internet or phone service reestablished.
  • Piles of debris and trash are all along roadways.
  • Few businesses are open currently. A list of restaurants and attractions is being updated daily.
  • Most grocery stores are open but some do not currently have refrigeration or cold items.
  • Visitors could be required to pass through police checkpoints requiring their confirmation printed out.

If you would like to reschedule your vacation, our team can help you do that. You can reach us by email at info@brettrobinson.com or by phone at 1.800.211.7892. Please be patient as our Call Center Team is experiencing a large influx of calls.

Thank you,

Brett/Robinson Vacation Rentals

 


UPDATED 09/23/20 01:00 PM

Brett/Robinson offers 100% refundable vacations, so that in these times of high stress, you can be worry-free. 


If your vacation has been impacted by Hurricane Sally, a refund for all unused portions of your stay will be processed automatically. In fact, our Worry Free Booking allows cancellations at any time for any reason: no questions asked. This includes any previously paid fees. You read that right! No fine print. When you book directly with Brett/Robinson, your vacation investment is a 100% safe one!


Read more about our Worry Free Booking policy here.


UPDATED 09/22/20 04:00 PM

In the aftermath of Hurricane Sally, our team has received many questions about previously confirmed reservations. To address potential concerns, we’ve constructed a frequently asked questions page (FAQ) to answer Hurricane Sally related questions. Please click here to review the questions and answers. (Note: This is a living document that will updated over time). 


If your question is not answered on our FAQ page, please reach out to our Call Center Associates by phone at 1.800.211.7892. Please be aware that call volume is very high. If you do not have time to wait for an answer on the phone, please contact us via email at the following email address: info@brett-robinson.com. 


Currently, operational hours for our front desk teams are from 7:00 AM until 5:00 PM. These hours of operation will remain in effect through Saturday, 26 September 2020. We plan to return to normal hours of operation on Sunday. 


We appreciate the patience you have shown during the early days of Hurricane Sally recovery. Our team is proud to serve you. 


Updated 9/21/20 4:00 PM

Progress at all properties continues today! Power has been restored to the condominium buildings and our corporate office. Our call center staff has returned to the office, and our team of associates is actively helping all of our guests and owners. We are back and operating at full steam.

Our front desk operating hours are from 7:00 AM until 5:00 PM. These hours will remain in effect until Saturday, September 26th. We expect to commence accepting new arrivals on Sunday, September 27th. If you have any questions or concerns, you can reach our call center at 1.800.211.7892. We appreciate the patience you have shown during the early days of Hurricane Sally recovery. We do expect extended wait times today as we help all our guests.

Thank you for your understanding!


Updated 9/20/20 6:00 PM

Hurricane Sally recovery is in full swing in Baldwin County, Alabama. Commercial power has been restored to the all of the Brett/Robinson managed condominium properties located in Gulf Shores and Orange Beach.

To support the restoration activities planned this week, Brett/Robinson has modified the hours of operation for the front desk. The front desk will be open for operation daily from 7:00 AM until 5:00 PM. These hours of operation will remain in effect though Saturday, 26 September 2020.

Brett/Robinson expects to commence vacation rental operation on Sunday, 27 September 2020. (Note: Guests that had reservations that were cancelled because of Hurricane Sally will receive full refunds. To review the details of the Worry Free Booking policy, please click here.)


UPDATED 09/17/2020 3:00 PM

In the aftermath of Hurricane Sally, our area has experienced major flooding, extensive power outages, structural damage, wide-range beach erosion, and fallen trees. In addition, many roads that lead to the condominium properties are either impassable or closed. Because of this devastation, the City of Gulf Shores and the City of Orange Beach have suspended vacation rentals on the island for approximately 10 days.

Cancelled Reservations

To align with the municipal government directives, Brett/Robinson Vacation Rentals has cancelled all reservations from September 17th through September 26th. The purpose of these cancellations is to provide the local community, businesses, and local residents with time to determine the extent of the damage caused by Hurricane Sally and to commence repairs.

The Brett/Robinson Worry Free Booking policy remains in place. As result, all funds pre-collected by Brett/Robinson for upcoming vacation rentals will be returned to guests without any questions asked. (Note: To review the details of the Worry Free Booking policy, please click here.)

Condominium Units and Corporate Offices

Currently, our corporate offices, condominium properties, and call centers do not have power. Once the power has been reestablished, our program administrators will be able to issue refunds for reservations that were cancelled and/or stays that had to end early. In addition, the Brett/Robinson customer care team will be able to answer any remaining questions that you may have.

Thank you so much for understanding as we ensure the safety of employees, property owners, and guests during this time. We will provide additional information once it becomes available.


UPDATED 09/16/2020 11:00 AM 

Hurricane Sally made landfall early on Wednesday morning as a Category 2 storm. Landfall occurred in the vicinity of Gulf Shores, Alabama. At the time of landfall, the Gulf Shores and Orange Beach areas experienced 100 mph winds and significant amounts of rain. As a result, the Gulf Shores and Orange Beach areas are currently without power.

Brett/Robinson personnel are conducting preliminary damage assessments of the condominium properties and facilities in the south Baldwin County area. Preliminary reports suggest that some of the buildings have sustained damage. The condominium properties do not currently have power, and the elevators are not operational.

In an abundance of caution, Brett/Robinson will be suspending vacation rental operations for approximately one week. This will provide the company with time to conduct a thorough inspection of the buildings in the portfolio to ensure the safety of employees, property owners, and guests.

We will provide additional information once it becomes available.


UPDATED 09/15/2020 05:00 PM

The City of Gulf Shores and the City of Orange Beach have both issued curfews from 8 p.m. to 6 a.m. today (Tuesday) and Wednesday. We continue to monitor updates on Hurricane Sally from the National Weather Service. With some weakening overnight, Hurricane Sally is now expected to make landfall as a category one hurricane Wednesday morning near Mobile Bay with continued eastward shifts possible.

A hurricane warning remains in effect for Baldwin County. A significant and potentially historic flood event is possible. Hurricane Sally is expected to produce heavy rains, tropical storm force winds, flash flooding and high surf along the Alabama Gulf Coast. It will also be a prolonged event given the slow movement of Sally.Voluntary evacuations are encouraged during daylight hours today (Tuesday).

Brett/Robinson central offices will close at 7:00 PM tonight. Staff at properties will be reduced to essential employees only.

The table below provides a list of the condo building that will remain open after 7:00 PM on Tuesday evening. If you have any specific question, please call our Front Desk cell phone: (251) 747-5484.

Open Buildings

Phoenix West II

Phoenix III & IV

Phoenix V

Phoenix VII

Phoenix East

Phoenix X

Phoenix Orange Beach

Guests have been informed of the information included above. Should you have any questions, please reach out to one of our Front Desk personnel at (251) 747-5484. We are expecting a higher call volume today, so please be patient while waiting for someone to answer during this time. You can stay up to date through the local news, the Baldwin County Emergency Management Agency (EMA), the National Weather Service, and/or the National Hurricane Center online.


Update 9.15.20 at 10:00 AM

Hurricane Sally is forecast to make landfall as a category 1 hurricane on Wednesday, September 15th. The storm system is moving slowly causing life threatening storm surge. This will lead to prolonged impacts from damaging winds, flooding rains and isolated tornadoes. Dangerous and a likely historic flooding event, especially for our coastal area. 

We remain under a Hurricane Warning, a Storm Surge Warning, a Tornado Watch, a Flash Flood Watch, a High Surf Warning and warning of rip tides. Area beaches are closed to the public. These weather conditions are expected to remain in our area through Wednesday.

Buildings could experience potential loss of water, power, and elevators. Low level area flooding could potentially cause additional issues.

We ask that you remain weather aware while you are visiting the Alabama Gulf Coast. You can stay up to date through the local news, the Baldwin County Emergency Management Agency (EMA), the National Weather Service, and/or the National Hurricane Center online.