Important Update: Since 2024, parking passes are purchased separately from reservations.

Parking Pass Basics

• Passes managed by each building's HOA
• 1 pass (1BR), 2 passes (2–3BR), 3 passes (4BR)
• No RV/bus/boat trailer parking available
• Limited off-site parking (ask at check-in)

Where to Get Passes

Pay On-Site: Phoenix on the Bay II, Phoenix V, Lighthouse, Gulf Shores Surf & Racquet Club, Seaspray Perdido Key

Purchase Online/At Check-in: Most Phoenix properties (I–IV, VI–X), Island Winds, Orange Beach

Special Cases:

• Plantation West (buy online)
• The Oasis (purchase online)

Standard Reservations

• Within 30 days: Full payment required
• More than 30 days: $199 non-refundable deposit ($125 non-peak)
• Balance auto-charged 30 days prior

Monthly Stays

• $250 deposit
• First month due 60 days before arrival
• Following months due monthly

Payments

Visa, MasterCard, Amex, Discover, Affirm, e-checks/checks/money orders. $25 fee for failed payments.

Standard Reservations

• Within 30 days: No refund
• More than 30 days: Refund minus deposit
• No refunds for early departures or weather
• $50 change fee if more than 30 days out

Monthly Stays

• Within 60 days: No refund
• More than 60 days: Refund minus $100+tax fee

Phoenix All Suites Hotels

• Within 7 days: No refund

We do our best to honor requests but cannot guarantee specific units.

If We Must Move You

1. We'll offer a comparable unit
2. Or a full refund
3. Or another property with credit applied

Yes: Primary renter must be 25+ and remain on site. Exceptions for married couples with ID. Violations = immediate removal with no refund.

Call 800-211-7892 for questions.

No lifeguards on duty. Guests swim at their own risk.

Flag Warning System

• Double Red: Water closed
• Red: High hazard
• Yellow: Medium hazard
• Green: Calm
• Purple: Marine life

View full beach warning guide

Pet Policy

Pets, comfort animals, or emotional support animals are not allowed.

Violations result in immediate removal with no refund. Ask about local kennels.

Service Animals

• Recognized: Dogs or miniature horses trained for disability support
• Must be leashed, housebroken, and under control
• Misrepresentation is a crime