Service Desk & Guest Support

• Service Desk Hours: 8:00 AM – 6:00 PM.
• Service Desk Phone: 251-968-7363.
• Main office: 3259 Gulf Shores Pkwy, Gulf Shores, AL 36542.
• After-hours assistance: Island Winds East Service Desk — 333 West Beach Blvd, Gulf Shores, AL 36542 — which is open 24 hours. After-hours phone: 251-960-6593.
• Guest details: Please use your official Brett/Robinson pre-arrival email or guest portal for access instructions, Wi-Fi details, parking guidance, and property-specific arrival notes.

Arrival & Property Access

• Address: 957 West Beach Blvd, Gulf Shores, AL 36542.
• Location: Ocean House is located directly on the Gulf in Gulf Shores.
• Access: Follow the property access instructions provided in your Brett/Robinson pre-arrival email or guest portal.
• Elevators: Elevators are listed among the Ocean House amenities.
• Beach access: Ocean House includes direct beach access from the property.
• Arrival support: Contact the Service Desk if you need help locating the property or accessing your arrival instructions.

Parking Instructions

• Parking location: Use the designated on-site parking areas at Ocean House. 
• On-site parking: Ocean House is now selling the passes to guests to keep up with parking availability. You will buy your passes from the security guard. Each pass is $40.00. 
• Access areas: Do not block drive lanes, neighboring spaces, walkways, beach access paths, public rights-of-way, or emergency access areas.
• Parking support: Contact the Service Desk if you are unsure where to park after arrival. 

About Ocean House

• Property type: Gulf Shores beachfront condominium property.
• Location: Ocean House is positioned on West Beach Boulevard with Gulf-front views and direct access to the sand.
• Pool area: The property includes a Gulf-front outdoor pool, zero-entry pool, and kiddie pool.
• Outdoor amenities: Guests can use the grill and picnic area, gazebo, and beachfront access points.
• Beach convenience: Beach chair rentals are listed among the Ocean House amenities.
• Fishing: Fishing is listed among the property amenities.

Property Amenities

• Beach Front: Ocean House is a beachfront condominium property in Gulf Shores.
• Water Front: Water-front access is listed among the property amenities.
• Beach Access: Direct beach access is available from the property.
• Outdoor Pool: Pool-outside is listed among the property amenities.
• Zero-Entry Pool: Zero-entry pool is listed among the property amenities.
• Kiddie Pool: Pool-kiddie is listed among the property amenities.
• Barbecue: Barbecue and grill access are listed among the property amenities.
• Gazebo: A gazebo is listed among the property amenities.
• Beach Chair Rentals: Beach chair rentals are listed among the property amenities.
• On-Site Parking: On-site parking is available.
• Elevators: Elevators are listed among the property amenities.
• Washer & Dryer: Washer and dryer are listed among the property amenities.
• Television: Television is listed among the property amenities.
• Safety: Smoke detector and carbon monoxide detector are listed among the property amenities.
• Essentials: Essentials are listed among the property amenities.

Before & During Your Stay

• Wi-Fi: Please refer to your pre-arrival email or guest portal for Wi-Fi details.
• Television: Contact Secure Vision 251-967-4455 For WIFI or Cable issues.
• Pool: Follow all posted pool rules and supervise children at all times.
• Beach: Check beach flag conditions before entering the water.
• Grills and picnic area: Use designated grill and picnic areas only and follow posted property rules.
• Elevators: Allow extra time during busy arrival, departure, and beach-traffic periods.
• Refrigerator: Keep the refrigerator closed as much as possible during the first 12 hours. Leave the control set to medium and wait to add non-refrigerated items as needed.
• Smoking: Your rental unit has been designated as non-smoking.

Property, Pool & Beach Safety Notes

• Smoke detector and carbon monoxide detector: Both are listed among the property amenities.
• Pool safety: Follow posted pool rules and supervise children at all times.
• Beach conditions: Check beach flag conditions before entering the water.
• Walkways and elevators: Use caution on walkways, stairs, elevators, and pool-area surfaces, especially after rain.
• Maintenance: Report maintenance or safety concerns to Brett/Robinson as soon as possible.

Departure Instructions